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Call Center Professionals Choose
March 3, 2008 · 2 Comments
Take the 15 Day Trial Today. Learn more about this Call Center VIP membership site now.…CallCenterCafe.com As Their Primary Resource! Find the answers to your efficiency questions, learn Best Practices for providing World Class Service and network with Call Center Professionals to strengthen your Call Center Knowledge. If you would like to have access to valuable Call Center tools, Best Practices and life changing information, then this might be the most important page you will read. CallCenterCafe.com offers our... [Read the full story]
Community
Join Our Call Center Community
March 4, 2008 · 1 Comment
When developing CallCenterCafe.com we felt it was important to offer members the opportunity to learn from each other by exchanging thoughts and ideas. CallCenterCafe.com offers several tiers of involvement, learning and access to resources. We can decide what level is best for you. We believe that our community approach just makes sense. And many find that sharing ideas, best practices and solutions only improves our industry. Many of the top call center professionals are involved with Call Center Cafe. The... [Read the full story]
What's New
What's New in CallCenterCafe.com
March 5, 2008 · Leave a Comment
CallCenterCafe.com Offers Vital Call Center Information and Tools. These tools have helped 1000's of call center professionals with excellent results. Just recently I received this comment from a member of Call Center Cafe… "I appreciate it. I had worked at Greenville College running a call center and had been using callcentercafe.com for a while to help me get it started in its first year. It proved to be very helpful and gave us lots of ideas for games and things to think about as we developed. ... [Read the full story]
Membership Tools
Call Center Cafe Membership Tools
March 8, 2008 · Leave a Comment
If you're thinking about joining Call Center Cafe', you're probably wondering what information and tools you'll have access to? Although Call Center Cafe's free version offers great articles, ideas and best practices, the paid membership ($9.95 per month) offers so much more. That is why we've dedicated this page to completely walking you through the call center tools that you'll have at your finger tips. Below you'll find detail regarding what is currently offered but I want... [Read the full story]
Resources
Call Center Tools
March 8, 2008 · Leave a Comment
CallCenterCafe.com offers proven tools for Call Center Management and Operations. The tools listed below are available with full CallCenterCafe.com Membership. Outbound Pricing Model Inbound Pricing Model Take the guess work out of Call Center Profitability! With your input these valuable tools will enable you to predict revenue, run "what if" scenarios and determine what small changes can be made to increase your bottom line. Forecast what an increase in call... [Read the full story]
Links
Call Center Tools
March 8, 2008 · Leave a Comment
CallCenterCafe.com offers proven tools for Call Center Management and Operations. The tools listed below are available with full CallCenterCafe.com Membership. Outbound Pricing Model Inbound Pricing Model Take the guess work out of Call Center Profitability! With your input these valuable tools will enable you to predict revenue, run "what if" scenarios and determine what small changes can be made to increase your bottom line. Forecast what an increase in call... [Read the full story]
About
About Call Center Cafe
March 6, 2008 · Leave a Comment
CallCenterCafe.com is owned and operated by call center professionals that are actively making a living in the call center industry. Our Mission, Vision and Commitment is outlined below… Mission and Vision To positively impact the work of Call Center professionals by offering an online community, resources for self development, and tool for personal and team success. Commitment 1. Because the Call Center environment is a community, we recognize the benefits of communicating and sharing thoughts or ideas with... [Read the full story]
Featured Call Center Tools
Outsourcing
Indian call center lands in Ohio
More foreign companies are finding that hiring Americans offers distinct advantages, reports Fortune's Jia Lynn Yang. (Fortune Magazine) — It would be easy to imagine... [Read more]
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Push that Agent from the Nest!
7 ways to tell if you have left a newbie to long in the nesting area. By Gail Yahner Call Center Nesting: 1. The transition period between class room training and graduation... [Read more]
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Customer Service
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Call Center Topics
Martin Haworth Motivating people is a sure way to get the best from them - yet it is not something for a to-do list. Motivation comes from consistent cultural... [Read more]
Call Center Games Will Improve Employee Morale and Boost Performance. Check it out and get 2 Free Samples. Call Center Morale Boosting Strategies By... [Read more]
Drive performance witht he right tools. Performance management that works: Call Center Best Practices Selecting the Best Call Center Applicants By... [Read more]