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In an ideal world you will have been on some training in advance of your promotion to your first management job which will at least give you some insights, some tools and techniques and a group of colleagues you can chat through your learning with. In the real world this training sometimes comes a few years later. Click here to continue reading
It’s a great feeling when you’ve landed the management job you wanted and you’re looking forward to the challenge.
Now you have to work out what new managers should do first and you have two weeks to design your 30 day plan or your 60 day plan - what you’ll actually do and when.
Lisette Howlett writes about a topic that has probably frustrated a great many call center trainers in the past.
People dropping out and rates of attendance is the blight of the in-house training team or trainer. This is a continuing and constant theme amongst HR staff. Yet this problem can be beaten - I myself have done so.
Here are just a few of the reasons behind poor attendance:
Maybe you’ve heard about it, maybe you haven’t, but the Business Huddle is the most effective way of running a morning meeting! What is it?
Although it may come across sounding like a football game, it’s like a meeting that only lasts 15 minutes. Companies do the huddle either in the morning or before lunch. Some companies will push the boundaries and start at odd times like 8:03am. CEOs claim the odd times make people think outside the box’.
Are you managing a call center team full of young employees? Here is some advice from David Woodward on what young people want in the work place. Good Luck!
Human Resource professionals and corporations need to understand what young people entering the work force value, so that a corporate benefits package can be designed to retain the leaders of tomorrow. The core values are finances, a life outside of work, education, and security.
Building a corporate benefits package today, as either a new corporation or old, is the most important tool in attracting young people. Corporate Cultures are starting to become an integral part of a candidates choice of work place. Many companies are now striving to better equip themselves to attract top talent.
