Here are the latest and greatest items and features we have added to the Call Center Cafe.  We are excited to hear your feedback!  staff@callcentercafe.com

The Job Connection is new and improved and open to both members and visitors to the Cafe. Job seekers - find positions and post resumes; Employers post positions, search for top candidates and find the right people to staff their centers. We are so excited about this new feature we can not wait for you to try it out!

Read the CallCenterCafe Blog Call Center Grit to hear one man's true story of Call Center strife.  You will laugh, you may cry, but will you relate?

We have added a fantastic new page that is devoted to Quality!

Quality Brew contains a collection of QA material including explanation of today’s quality philosophies, a variety of sample call monitoring forms, reporting spreadsheets & activities and games to drive Quality initiatives in your Call Center. 

Become a member to see all the Quality we have to offer.

 Benefits of Membership

 Announcing CallCenterCafe.com’s newest page for members - -

                                                     Workforce Management Mastery! 

Workforce management is one of the most important components of inbound operations.  Our Workforce Management Mastery page will help you:

• Determine Staffing requirements
• Track headcount
• Monitor Productivity, Schedule Adherence and Compliance
• And much more!

Our spreadsheets will provide a clear path to workforce administration success.  Become a member now to take advantage of this great new service!