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Welcome
to the Shop! As Call Center professionals we
realized there are endless products to purchase to help
you with your success. CallCenterCafe.com
works to offer you the most bang for your buck! We test
the material, workshops and books that we sell. We
strive to find you the best prices. We make
recommendations on products we stand behind.
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Membership has great benefits |
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 As
a paid member of CallCenterCafe.com you are limited to one download
per month.
The
"Leadership is a Contact Sport" is
not available for free. Members of CallCenterCafe.com with an
annual membership are qualified for a 25% discount on this in depth
product.
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Cafe Products
$47.00
Call Center Games
Are you looking for new ways to motivate your team? New methods to make call center work fun and exciting? Activities to boost morale and drive performance? This packet - Call Center Games holds your answer.
Lean More
$47.00 Now Free for Cafe Members!
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The All New
Leadership is a Contact Sport
"Leading for Results"
$47.00
This product has been
redesigned to provide you with even more
development material for your leadership
team.
If your tired of
putting out fires, if solving one
performance problem, only leads to
others popping-up then you need
this proven leadership
development program.
Learn More |
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$57.00
Congratulations, You're a Supervisor
is a detailed packet of training activities designed
to introduce new Call Center Supervisors to the
challenges of their role. Call Center
Managers, Sr. Supervisors or Trainers can facilitate
these activities. Give your new Supervisors a
head start by preparing them for
providing feedback, avoiding favoritism,
communicating the big picture and more.
Learn More
Now Free for Cafe Members!
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$67.00 |
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$47.00 |
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Performance Management Process (PMP)
The Performance Management Process
defines the steps for coaching and discipline
employees. The two paths for coaching
accommodate various situations.
"Coaching - responding to performance
improvement needs", deals primarily with
performance improvement. "Coaching -
Initiating alternatives", focuses on coaching for an
immediate change of behavior.
Learn More |
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Monthly Agent Review Software
"Monthly Reviews" is a simple
software program that produces a one page
review for your agents, supervisors, or any employee
for that matter. You simply answers the
questions in the wizard and it
completes a one page review for the month of
performance against goals. Helps
motivate your workforce as well as provide
documentation for somebody that is just not cutting
it. HR will be happy!
Learn More |
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$27.00 |
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$47.00 |
Now Free for Cafe
Members!
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"SMART Goals"
This software program works just like "Monthly Goals."
Just follow along and answer the question wizard. This program program
saves you time and energy but allows you to set stretch goals for your
employees. Provides information and details regarding your expectations.
Print or save for easy organization.
Learn More |
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P.R.I.D.E. Teams
I
discovered this simple system
that made an incredible impact
to my call center. Gives meaning to the
the phrase...One simple idea can change
everything. Since 1998 I have updated made
changes based on testing and have a straight
forward process that will make a world of
difference to your teams performance and morale.
Learn More |
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Remember we
have a 100% guarantee
Complete The No Risk, Secure Acceptance Form
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CallCenterCafe.com is an Amazon.com
Associate!
Buy these recommended books today.
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Enlightened Leadership
Managers and leaders at all levels -- from
small business owners to corporate strategists -- can use Oakley and
Krug's proven techniques, including planning, communication, and
motivational tools, to support their employees in effecting the positive
changes that will make the difference in achieving their organizations'
bottom-line goals.
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Coaching for Commitment
In today's employee-centered organizations, the
opportunities for leadership no longer rest with managers and
supervisors alone--everyone needs to be a coach!
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Seven Habits of Highly Effective People
Covey reveals a step-by-step pathway for living
with fairness, integrity, honesty, and human dignity -- principles that
give us the security to adapt to change and the wisdom and power to take
advantage of the opportunities that change creates.
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Contented Cows
Contented Cows offers sound, practical advice
for those who worry about things like employee recruitment and
retention, and realize that their reputation as an employer is as
important as bandwidth.
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What Color Is Your Parachute?
Actually, it has been "hot"-the best-selling
job-hunting book in the world-year after year, for more than three
decades now, so much so that it is referred to as "the job-hunters'
bible."
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Good to Great
Good to Great is one of those books that
managers and CEOs will be reading and rereading for years to come.
--Harry C. Edwards
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