What's New in CallCenterCafe.com

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CallCenterCafe.com Offers Vital Call Center Information and Tools.

These tools have helped 1000's of call center professionals with excellent results.  Just recently I received this comment from a member of Call Center Cafe…

"I appreciate it.  I had worked at Greenville College running a call center and had been using callcentercafe.com for a while to help me get it started in its first year.  It proved to be very helpful and gave us lots of ideas for games and things to think about as we developed.  I hope the website continues to offer its assistance to many others the way it helped us get off the ground.  Keep up the good work, it made a difference for us.  The Members Area is great!"

Kelly

Here are the latest and greatest items and features we have added to the Call Center Cafe. We are excited to hear your feedback!  You can easily do that by either sending a note to our team at our contact us page or you can leave a comment on any page or article post.  We hope you do leave this feedback.

If you have been a reader of callcentercafe.com you'll notice our new format.  We decided to improve our look and functionality.  This will allow us to deliver more quality information to you with a much faster turnaround time.

We have added a fantastic new page that is devoted to Quality! Quality Brew contains a collection of QA material including explanation of today’s quality philosophies, a variety of sample call monitoring forms, reporting spreadsheets & activities and games to drive Quality initiatives in your Call Center.

Announcing CallCenterCafe.com’s newest page for members - - Workforce Management Mastery!  Workforce management is one of the most important components of inbound operations.  Our Workforce Management Mastery page will help you:  Determine Staffing requirements, Track headcount, Monitor Productivity, Schedule Adherence and Compliance.  And much more!

Our spreadsheets will provide a clear path to workforce administration success.  Become a member now to take advantage of this great new service!

Important:  Our members area is consistent with the Main area of CallCenterCafe.com but the information is more actionable and provide fantastic tools to improve your business and your skills as a call center professional.

You need to try out a membership today.  Only $9.95 per month.  Join Today.  View all of the membership options!