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We hope your call center week is going well. This week's issue
contains news and announcements about our industry.
We will be forgoing our newsletter next week due to the holiday,
so keep your eye out for a new edition on December 2nd. Have a great
Thanksgiving week!
| New Leadership Blog |
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Leadership Resources and Solutions offered by a successful
leader and who dedicated to offering you useful and fun tools.
Updated regularly, this blog can link you with new solutions
to improve your leadership knowledge and skills.
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| Outsourcing outrage |
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Noida, India -- While irate calls are a mainstay of
customer service work in any country, many Indian call-center
workers say they regularly face particular abuse from
Americans, whose tantrums are sometimes racist and often
inspired by anger over outsourcing.
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| The Farmers Insurance Group HelpPoint(R) Call Center
Named J.D. Power and Associates Certified Call
Center |
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LOS ANGELES--(BUSINESS WIRE)--Nov. 15, 2005-- The Farmers
Insurance Group HelpPoint(R) claims call center has just been
recognized for providing "An Outstanding Customer Service
Experience" by J.D. Power and Associates for call center
operation customer satisfaction excellence under the J.D.
Power and Associates Certified Call Center Program (SM). This
distinction acknowledges a strong commitment by the HelpPoint
claims call center operation to provide an outstanding
customer service experience. The Farmers Insurance Group
HelpPoint claims call center is the Property and Casualty
Insurance industry's first call center to receive this
recognition.
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Overcome Any Objection a Client Could Possibly Throw at
You! |
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No matter what kind of sales you do (advertising, real
estate, cold calling) the key is to PREPARE YOURSELF with
killer comebacks and rebuttals!
Use these proven sales techniques and sales scripts to
increase your confidence, improve your sales calls, and fatten
up your commission checks -- and we guarantee that you will be
closing more sales within hours. Find out more....
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