|
|||
 |
|
|
|
|||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
||||
Now more than ever you need to take charge of your
career! Our work environments are rapidly changing.
Lifelong employment is a thing of the past and the
threat of layoffs loom ahead. Organizations are now
flatter with fewer management layers, which results
in fewer promotional opportunities. Employees need
to do more with less and become more flexible to
quickly learn new skills and adapt to change. As a
Now is a perfect time to assess your career and your
development. What do you hope to accomplish in
your career? What position or role do you aspire to?
What specifically do you want to achieve in the next
year? Write down your career goal. Here’s one
example, “Become qualified to attain a management
position by the end of the year.”
How are you going to achieve your career goal? To
best accomplish your goal, create a written
development plan. Your development plan should
include development objectives, measures,
development activities, and a timeline.
|
||||
|
||||
|
||
|
Many organizations subscribe to the policy of
promotion from within. Today, many eager employees
consistently demonstrate all the capacities of being
a “super-worker.”Each and every day, their strengths
of job specific skills are viewed by
their “bosses.”When that one management position is
available, these “super-workers” hungrily vie for that
position. And sometimes with hard work, one of these
individuals safely reaches that next step up the
corporate or management ladder – being a Supervisor.
Now, this highly skilled super-worker is catapulted
into an entirely different world of management –
supervision. The skills that brought him or her to this
new level of supervision are not the same skills
required to be successful in this role.
In the previous role, the newly promoted supervisor
probably spent the majority of her or his time using
job specific skills such as selling or running
machinery. This individual was the best of the
best.Now, those very skills that provided the access
to this new position will be replaced by new skills
such as effective interpersonal skills and leadership.
Job specific skills will be relegated to the bottom of
the skill bucket while these new skills will be at the
top.
|
||
|
|
||
Join us at Call Center Demo & Conference Miami on
February 21-23, 2007 at the Hyatt Regency Miami
Hotel, Miami, Florida.
$200 Early Bird savings through January 5th!
For event details, or to register, click here.
There is no better place to get expert education on
best practices for your call center!
|
||
|
|
|
|
CallCenterCafe.com
email:
staff@callcentercafe.com
|
|