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In This Issue
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Call Center Games
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Are you looking for new ways to motivate your
team? Try Call Center Games. With over 100 fun,
productivity driving games, competitions and
activities, your team will srping into action.
Boost morale and drive performance all at the same
time!
Learn More...
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Everyone knows that there are a lot of distractions
associated with the holiday season in a call center.
There are parties and events, and people can be
stressed by the needs of the customers. This week's
newsletter contains some ideas for breaking those
holiday blahs and getting your call center team
motivated!
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The Power of "Ask"
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For Call Center managers, it is not a pipe dream to
improve employee moral while increasing productivity.
It may even come easy to some to find fresh, new
ways to reduce performance problems. Sound like an
advertisement for something unattainable? Perhaps
try to engage, involve, and connect employees to
their work by the power of ASK.
Of course Call Center managers encounter unique
problems and situations each day for which they are
required and expected to resolve regardless of other
demands. To find solutions, managers must analyze
statistics, review current processes, and identify
needs within the team. However, the most important
element of research sometimes lies with the Call
Center’s most valuable resources – the employees.
So, you ask. Not surprisingly, this approach seldom
comes to mind first when managers are faced with
team difficulties. However, this seemingly simple
concept could lead you to answers and have many
other indirect, positive ramifications.
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P.R.I.D.E. Teams
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The best way to motivate it to involve. Get your
team involved by creating a P.R.I.D.E. team.
Learn the steps you will take to set up and operate
P.R.I.D.E. teams that can improve your
absenteeism, productivity and employee morale!
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