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Welcome to another issue of Call Center Tips! We have
some great things to share this week. We hope you find
something new that will help you in your call center
career.
In our offices, the topic of stress has been coming
up a lot around the water cooler. Stress from work,
stress from home and most of all stress from finances.
From these discussions of finance stress, one of our
associates recommended www.debtre
paironline.com. This site has tools and resources
that anyone can use for debt reduction. Our team
benefited from this site, so we thought we would share
it with you, our subscribers. Check it out and see if
there are some answers for you.
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Aptela Reveals VoIP Service With Call
Center Functionality |
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VoIP provider Aptela revealed its latest
enhanced VoIP offering which has the added
functionality for call center management.
According to the release, Aptela Dispatch s an
ACD service, allowing business customers to answer
and route incoming calls, making real-time
communications for sales and support team
management possible.
"With the introduction of Aptela Dispatch, a
whole new range of customers will gain access to
functionality previously reserved for the largest
call centers and budgets," said Howard Friedman,
Aptela's president and chief executive officer in
a statement.
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7th Annual Call Center Week selects
EventMingle... |
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as their official online
collaboration application for upcoming conference.
LAGUNA BEACH, Calif., May 16, 2006— EventMingle
today announced it has been selected as the
official online social networking application for
the 7th annual Call Center Week, which will be
held at The Venetian Resort Hotel Casino, Las
Vegas, June 12- 16, 2006. EventMingle is an online
collaboration Web application developed to allow
attendees, exhibitors and speakers of Call center
Week to meet online prior to arriving at the event
in order to improve face-to- face interactions
once they arrive.
EventMingle has created a custom site for Call
Center Week at http://www.EventMingle.com.
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How to Design a Good Incentive Plan
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Incentive Plans Should Be Universal
Get your entire staff to pull in the same
direction by designing your incentive plan to
include all employees at some level of
participation and only after a temporary
evaluation period with the company (often 90
days). Many plans include part timers as well as
full timers but at a somewhat lesser share of the
proceeds.
Incentives Must Be Significant and of
Perceived Value to the Recipient
To
create a real incentive, the recipient must
perceive the potential reward as a significant
addition to income. Otherwise, the incentive is
looked upon as deserved supplemental income or
even a “benefit”. To add further to the perceived
value, there should be public (company)
recognition of the employees’ performance.
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