Tips, Tricks and News
April 28, 2006
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Dear Jenny,

Working in Call Centers can be stressful business. This week we offer some warning signs of being overly stressed and some tips to deal with everyday stress...

DANGER SIGNS OF STRESS

  • Irritability, depression
  • Pounding of the heart
  • Impulsive behavior, emotional instability
  • Overpowering urge to cry or run and hide
  • Inability to concentrate, flight of thoughts
  • Feelings of unreality
  • Emotional tension
  • Trembling, nervous tics
  • High pitched, nervous laughter
  • Insomnia
  • Migraine headaches
  • Pain in the neck or lower back
  • Alcohol and drug addiction
  • Accident proneness

Try The Morning Laugh to relieve everyday stress and start your morning off on the right foot.

  • Assume a standing position with your hands on the back part of your hips, palms faced upward.
  • Now, begin to laugh.
  • Keep laughing, letting your laughter feed off itself and propel itself through your body and out.
  • Laugh fully and completely for at least one full minute.
  • When it feels comfortable, stop laughing. Go about your normal morning routine.

For more Stress Management tools...keep an eye out for Leading for Results, a new product from CallCenterCafe.com. COMING SOON!

GOLETA, Calif., April 25 /PRNewswire-FirstCall/ -- NeWave, Inc. (OTC Bulletin Board: NWWV - News) today announced a partnership with leading Manila, Philippines - based call center PNI-KMPG Inc. (PNI). Under the terms of the agreement, PNI will follow up on online generated leads for NeWave.

NeWave CEO Michael Hill stated, "In the month of March alone, we had over 240,000 potential customers who visited our websites but only partially completed the web enrollment process, without actually committing to a membership or ordering product. This partnership with PNI will allow us to convert a significant number of these leads into actual customers. Through their platform, we are already adding over 100 new customers per day in the very early stages. We look forward to building scale to this solution and expanding on our relationship with PNI."

As hundreds of thousands of call center jobs migrate to offshore call centers, the big question becomes how does one manage it? A new approach in the form of seat leasing may just be the answer for control-hungry business owners.

(PRWEB) April 23, 2006 -- As hundreds of thousands of call center jobs migrate to offshore call centers, the big question becomes how does one manage it? A new approach in the form of seat leasing may just be the answer for control-hungry business owners.

The aging call center industry is booming overseas. With the enormous potential for savings, the reason for its growth is obvious. But the greatest question facing business owners is how to outsource and still manage it effectively.

Call Center Row
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert? -- Paul W.

A: Ah, Paul, and I had such high hopes that we would be friends. Oh well, so much for that hope. The fact is, Paul, within the context of a normal business transaction, the customer is always right. If you can't accept that fact, you won't have customers for long.

Sure, the customer might also be unreasonable, demanding, obnoxious, totally insane, and argumentative, but if you are willing to take their money in exchange for providing a product or service, then yes, the customer is always right.
call center demo

CallCenterCafe.com Staff
CallCenterCafe.com