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Leaders need feedback to thrive. If they don't constantly evaluate
how they are doing as leaders, they face repeated failure. Here is one
important feedback mechanism that most leaders
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There
is no doubt that a lot of emphasis is placed on leadershipqualities today.
However, this is nothing new. If my school history lessons were anything
to go by it seems that it is the leaders that we learn most about. Many
people believe that the world is divided into two types of people, the
leaders and the followers. | ||
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BMW,
The Ritz-Carlton, Kodak, Dell, Microsoft, Volvo, Smuckers, Kleenex,
Crayola. What
do these companies have in common? They are all known for their quality.
Merriam-Webster defines quality as a degree or grade of excellence and an
inherent or distinguishing characteristic or trait. For Call Centers,
providing a “Quality Experience” to your customers competes for priority
with other metrics such as call handle time, call volume and full time
equivalent.
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One of the members of the CallCenterCafe.com staff is really into hypnosis and he found this cool site on covert hypnosis. It's pretty fun. Check it out! Also, spend time over on the HOT Links (to the left.) THere are some really fantastic tools for you there.
Sincerely,
CallCenterCafe.com Staff CallCenterCafe.com email: staff@callcentercafe.com
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