Call Center Leadership Tips
March 3, 2006
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This week's newsletter covers a wide variety of topics. There are topics that will interest all of you and other topics that are specific. I think you like this approach.

If you haven't been to our Leadership Resource Solution you'll like our updates. Visit it if you need ideas to help motivate, improve your teams performance and improve your leadership skills.

Call Center Row
Call Center Owners...pay attention!

If you're in the outsourcing arena, then you rely on your clients to pay their bills. Normally, the invoice is submitted after the month ends - ok, you've already floated payroll for 30 days. The client then has at least 30 more days before they have to pay you. So now you are up to 60 days.

Can You afford to cover payroll (and all the other expenses associated with running your center?) You can change all that by using what is know as factoring

Factoring is a simple process of selling your invoice (for a small discount) and taking a lump-sum of cash today to help you with your cash flow dilemma.

Divergent Capital Group specializes in factoring, also know as Account Receivable Funding, as well as several other forms of funding. These are not loans and many businesses utilize this process because money is worth more today than tomorrow.

I don't know about you but the job market just seems to be hot. I get 1 to 2 calls a day about an oppotunity from a headhunter.

My process for creating these calls is rather simple. All I do is identify the market I want to be in, in this case it is the Call Center Market, then I tailor my resume to drive HR professionals, headhunters and hiring manager to call me.

Once the resume is complete, I then post it to several job boards like Monster and CareerBuilder. Headhunters lurk on these boards and pickup professionally done resumes and then the process starts.

I let the headhunters get my resume to the HR professionals and the hiring managers - next thing you know the calls start to roll in. If you want tips on this whole process you may want to visit our sister site...ResumeRedes ign.com. We have a lot of articles and tips on properly getting a new job, making more money quickly.

If you receive bad customer service from a company on the telephone, through e-mail or a Web site, you are likely to take your business elsewhere next time, a recent study shows.

Research co-sponsored by Kelly Services and Purdue University’s Center for Customer-Driven Quality shows that an overwhelming majority of consumers formulate their perceptions of a company, and their decision to buy from them again, based on their experiences with the company’s customer service contact center.

success
Leadership, like class, is hard to define, but easy to spot.

Someone once defined management as “the effective coordination of the efforts of the individuals in a group to accomplish that stated objectives of the organization.” Managers get results by establishing goals and working with and through people to achieve those goals.

As a manager, your success depends on your ability to:

  • Find and attract career-oriented men and women who have the knowledge, skills and attitudes to do the job, who are motivated to work, and who will cooperate with you and each other, and;
call center demo
goal setting
Discover the little known secrets to setting and achieving all of the goals in life that you desire and in the process enjoy greater Success, Fulfillment, Happiness & Wealth!

In no time at all you will know...
  • How to develop total clarity around your goals
  • How to have the Universe will conspire for your Success
  • The correct way to write your down goals
  • How to chunk down your large goals into believable steps
  • Switch on the Law of Attraction to work for you
  • Develop an expanded view of your future
  • How to activate your Dream Machine to design your future
  • ...and much, much more!

Finally the 47 Keys to Goal Setting & Goal Achieving to get all of the Goals You Want in life are Revealed to you in this new e-Book...

To your success!