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The buzz is all about
customer service and call center outsourcing, also known as BPO (Business
Process Outsourcing). According to Gartner, the outsourcing market in
Europe has grown with over 6%, BPO with 10%. The market for offshore
outsourcing (to low wage countries) is growing with a whopping 40% this
year! However, the subject of outsourcing is not without controversy. So
what's it all about? | ||
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Had any positive
customer service experiences lately? Does anyone take responsibility for
their own actions any more? Our non-scientific evidence indicates that
good, responsive customer service is very high on the list of priorities
for most people. What kind of customer service are you providing to your
customers?
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Customer service is
the foundation on which businesses are created. Unless you understand your
customers and treat them with respect, you will go out of business. That
is a well-known fact. However, too often leaders fail to see that creating
high quality products, or delivering excellent services is dependant on
people, not corporations. Individuals within your firm must be treated
well and managers must be instilled with a caring attitude toward others
in order for your business to function at its maximum potential. How can
we expect our people to give customers good service if they are not given
that from us - their leaders?
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Do you want to get
rid of your dreadful "time- wasting" habits and start doing things in an
organized, efficient manner? Give Me a Few Minutes
and I'll Show You How to Quickly and Effectively Get More Done in a Week
Than What Most People Can Accomplish in a Month!
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Let’s face it, good
customer service can make or break a company. Even if the product is
top-notch, if the sales representatives don’t have great customer service
skills, it doesn’t matter. Customer service should be a number one
priority to any business. But how do you train
sales staff to be good at customer service? Customer service involves many
things. It requires a great attitude, a knowledge of the business, and a
real desire to help the customer get what they want, and provide it in a
manner that is positive so that they come back and refer their friends and
family to the business, as well.
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To your success!
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