On the Lookout for Quality Resources
Books and Answers
January 13, 2006
In This Issue
Sign Up
Quick Links
 
CallCenterCafe.com Logo

We like to keep a lookout for new quality resources that will impact your success as a Call Center Professional. This week we offer an answer to a recent question from one of our subscribers and some great book recomendations. Also, don't forget to check out the latest Industry News.

How do you keep your Service Rep's motivated to provide excellent service to even the nastiest callers?

Keeping a high level of motivation and engagement on a Call Center Team is a challenging task. One of the best ways to motivate your employees is to offer fun games related to performance and team building. Ask the representative to choose from a group of games, or try a few out over the next few months. If properly executed Call Center Games are a great way to improve performance and morale. Making the job a little more fun can push your team to the next level.

goal setting
Discover the little known secrets to setting and achieving all of the goals in life that you desire and in the process enjoy greater Success, Fulfillment, Happiness & Wealth!

In no time at all you will know ...
  • How to develop total clarity around your goals
  • How to have the Universe will conspire for your Success
  • The correct way to write your down goals
  • How to chunk down your large goals into believable steps
  • Switch on the Law of Attraction to work for you
  • Develop an expanded view of your future
  • How to activate your Dream Machine to design your future
  • ...and much, much more!

CEO
Psychological Strategies for Getting to the Top

Learn the leadership strategies behind the success of today’s most respected business leaders. These proven psychological strategies can help you get promoted faster, gain respect and recognition and make yourself virtually indispensable to your organization.

street smart
Attention: Job Seekers

By This Time Next Month, You Could Have the Job You Want, the Money You Deserve and Respect that’s Been Missing. 100% GUARANTEED!

According to current department of labor statistics, today’s college graduates will, on average, have 8 to 10 jobs and as many as 3 careers in their lifetime. Additionally, in today’s job market with downsizing, rightsizing, layoffs, mergers and acquisitions, etc. your job skills and job-changing skills need to be constantly updated and refined.

Breakthrough System Reveals Amazing Secrets that Almost Guarantees You Job Security. Skeptical?
Austin

To your success!


CallCenterCafe.com