Web Bug from http://rs6.net/on.jsp?t=1101459200124.0.1100980883282.508&ts=S0211&o=http://ui.constantcontact.com/images/p1x1.gif
Call Center Tips
Call Center Leadership, Tips and Ideas
November 17, 2006
in this issue...
Sign Up
Leadership Tools
 
free book

Performance Management is critical in effectively delivering results in the call center environment. This week's newsletter is geared towards that cause.

When it comes to performance management it's nice to know that you don't have to re-invent the wheel. Tip: Try using call center best practices that are already proven to get the job done.

If you want to know about what is happening in the news domestically and offshore, make sure you become a regular reader of the CallCent erCafe' Blog.

Recently the Aberdeen Group completed a study on performance management. They found that companies with best-in-class employee performance management systems produce 50 to 70 percent more revenue than those that don’t have a good system. That finding gets my attention.

We also know, from earlier studies, that top performers are four times as productive as the weakest performer in an organization.
Nowadays, a great significance is being given to Performance Management, as companies incorporate them in their effective management strategies. However, a lot of people find this process a complicated one, mostly because of the many options that it offers – on the organization, a specific department/branch, a product or service, and on employees, among others.
Performance Management is a system developed out of the best practice of top performing organizations to provide managers with a structured approach to the key retention criteria. Simplistically, most people will feel motivated and will want to stay in their job if their manager:

  • pays attention to their work
  • provides them with a job to match their skills
  • knowledge and experience gives them opportunities to grow and devel
  • judges their performance objectively
new demo
Join us at Call Center Demo & Conference Miami on February 21-23, 2007 at the Hyatt Regency Miami Hotel, Miami, Florida.

$200 Early Bird savings through January 5th! For event details, or to register, click here.

There is no better place to get expert education on best practices for your call center!

CallCenterCafe.com