July 28, 2006 
 Call Center Tips
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 11 Secrets to Leadership in Sales
 Think and Grow Rich, Napoleon Hill discussed the eleven secrets of leadership

tips, tricks and call center news Here are Mr. Hills eleven secrets to leadership, as they apply to leadership in selling:

1. Unwavering Courage: Selling successfully requires courage; taking a risk where the odds may seem stacked against you; courage to make that extra call, to deal with the tough client or prospect, and to not let anything deter you. As Hill says, courage is based upon knowledge of self and ones occupation.

2. Self-Control: The ability to set a course for yourself and take disciplined action each day is a key attribute of all successful salespeople.

3. A keen sense of justice: Knowing right from wrong - understanding what is fair and just - allows you to make, wise informed decisions.

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 5 Steps To Selling Anything Technical
 

One of the most difficult things we deal with as tech companies is trying to sell our services or products to prospective clients, would you agree? A major problem we face is conveying why our future clients need our services using terminology they will understand and pay attention to. One of the sales secrets I am going to let you in on, is that you can make sales without the client even knowing the name of your product or service or ever saying a word like: Search Engine Optimization, gigabyte, meta tags or even computer.

Step 1: Never ask a yes or no question.

So long as someone knows you’re a sales person and you’re out to take their hard earned money, 90% of the time an automatic “No.” will be the response to any yes or no question. If you ask a question where the prospect can not say just a simple yes or no to then it opens a conversation in a positive light, an example of this would be “Hello, My name is Greg and I am calling from Abalone Designs, I was just looking over your web site and was just curious as to what the main purpose of your web site is?”

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 The 3 Secrets Of Team Motivation
 Do you want a highly motivated team?

success Do you want a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business?

If the answer is "yes," then there are three steps you need to take with each member of your team.

Step 1 - Spend some quality time

I didn't say "quantity time" I said "quality time." One or two minutes of quality time on a regular basis are far more productive than a one hour review every year.

You need to get to know each member of your team better and they need to get to know you.

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 Roman Prison Call Center Raises Ruckus
 Yes, the headlines sound sordid, but who's really in danger when convicted felons answer phones?

"They're felons, and they've got your number," read a South African headline. "Convicted Murderers Offer Directory Assistance," said another. "Dial M for Mobsters: Italy sets up call centre in jail," shouted the Scotsman's headline. "The next time you call directory enquiries in Italy, you may speak to a convicted murderer," warned Australia's Perth Now. Indian news sources, gleeful for something that made their outsourcers look benign, were just as smug: "Hello, murderer speaking!" said the Hindustan Times.

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