Valuable Call
Center Calibration Information 
Celina,
Texas - Aug 19,
2005 Is your team calibrated? We have some great information
to set you on the right path.
Please enjoy this week's informative piece on the Calibration
Process. We've included a downloadable sample of a Calibration
Tracking Sheet to further your success and help you reach your goals
in this area.
The Calibration
Process
Calibration is standardizing a process by
determining the deviation from a set and known standard, in order to
determine the proper correction factors. In a contact center,
calibration is the process by which you limit variation from
performance criteria. Calibration is a critical element of improving
call- monitoring performance through continual monitoring and the
provision of accurate feedback.
Learn more...
Download...
Click
here to view our sample Calibration Tracking
Sheet
For more information on Quality become a member of
CallCenterCafe.com and visit our Quality Brew Page.
Learn more...
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