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This issue is jammed-packed with 4 great articles, that are all
very near and dear to our hearts. As Call Center Professionals we
are, or our teams are challenged with performance related issues.
Hopefully you can utilize this information. If you think somebody on
your team should read these articles then be my guest and forward
them a copy of this eNewsletter.
| Qualities of a Great Manager |
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In the call center environment we are often only as
successful as the people we hire. While our front line
employees are critical to our business, choosing the right
managers powerfully impact your success. So what makes a good
manager?
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| When Accepting Constructive Feedback Is a
Problem |
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Sometimes, feedback can be a hard pill to swallow, no
matter how kindly administered. It takes an effective
presentation by the manager to increase the chances of the
feedback being accepted, understood, and implemented by the
employee. However, there will always be employees who struggle
with constructive criticism. I used to be one
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| Top Ten Things About Team Building |
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People who lead the best teams realise early on that they
cannot run their business alone. It will either kill them or
they will fail. Here are some of the ways the very best set
about Team Building...
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Performance Management |
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The Three-Category Approach to Performance Management:
Effort, Ability, or Environment. This article outlines this
appproach and helps determine the action that need to be taken
to correct. Read The Article....
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