Call Center Tips                        
A Bi-weekly newsletter from CallCenterCafe.com
 
SPECIAL ANNOUNCEMENT

June 3, 2005

Special Report

brought to you by the CallCenterCafe.com Team


Hello test,

FOR TRAINER'S

Just released brand new Training Site.  For the Trainer's in the group you are going to want to check out all of the modules and articles.

The Trainer's Corner
 


Leader's Want a Way To Increase Productivity?

Grab Bag

Purpose: To increase productivity

Description: Prior to the start of a shift, the supervisor purchases a roll of tickets, similar to those used at amusement parks or theaters.  On 250 of the tickets, the supervisor writes a message (i.e., candy bar, soda pop, dress down, supervisor gets on the phone, no prize, etc.) and places them in a jar on the supervisor’s desk.  Any remaining tickets are kept for future contests.  At the pre-shift meeting on the day of the contest, the supervisor tells the team that, after making a sale, individuals will draw a ticket from the jar.  The contest continues throughout the shift.


 

Supplies:

Roll of tickets and a jar or box.

Results:

The team was motivated all day long.  It helped in­crease productivity, and the team finished #1in sales!

Length of Contest:

One day

   

$15.00 for prizes.

 

# 18 ~ Dollar Game

Purpose: To increase productivity

Description: The supervisor provides each team member with $2.00 at the beginning of the shift.  When a team member makes a sale, the individual can go to another team member and take his or her money, which may be more than $2.00 if that team member has taken money from others.  Once a team member has lost his or her money, they will not be asked again until they have more.  At the end of the shift, each team member may keep whatever money each has at that point.

 

Supplies:

X amount of $1 bills

X = number of team members times 2

Results:

Team members who usually aren’t very focused on long-term goals were focused during the contest.  I used this contest frequently and always had good re­sults.  Productivity lasted until the last minute of the day.

Length of Contest:

One day

Prizes & Costs:

Amount of money identified in the supplies section.

 

Secret Square ~ #22

Purpose: To increase productivity

Description: The supervisor draws a grid with 200 squares (10x20, 20x10) on a whiteboard.  For each grid square, the supervi­sor prepares a card corresponding to the grid square numbers (A1, A2, B1, B2, etc.) and writes the word “Prize” and a description of the prize on a pre­determined number of grid cards, depending on the number of prizes allo­cated for the contest.  Other cards have the word “Sorry.”  The supervisor places all the cards in a container on his or her desk.  Prizes will be dis­played throughout the day for motivation.  Each time a team member makes a sale, they write their initials in a grid square of choice.  (Only one rep may occupy a square.)  At the end of the shift, the supervisor selects cards from the container corresponding to the grid squares where team members placed their initials.  Team members whose cards have “Prize” win the designated prize.  Team members whose cards have “Sorry” win nothing.  A team member may win only one prize per shift.

 

 

A

B

C

D

E

1

 

 

 

 

 

2

 

 

 

 

 

3

 

 

 

 

 

4

 

 

 

 

 

 

Supplies:

White board, marker pens, 48 – 3x5” index cards, and a jar or box

Results:

Consistently drove productivity and gave everyone a chance to win.

Length of Contest:

One day

Prizes & Costs:

Determined by supervisor

 We have complete set of over 100 games to improve morale, productivity and performance.  Coming Soon!


Additional Resources

CallCenterCafe.com - This is a dedicated membership site for serious call center professionals only.  As a member you receive tools, information, tips and tested ideas to solve your problems or to take your center to the next level.  I urge you to click on the link and find out more.

ResumeRedesign.com - This site provides excellent resume information, interviewing tips and a resume writing service.  They are well versed in the call center industry.  Stand out in the crowd by clicking on the link above.

Interactive Quality Solutions - This is my corporate site.  We provide consulting services in areas such as performance management, customer sales, service and retention and leadership development training.

 

Is it time to re-do your resume?  Have you updated it lately?  Visit ResumeRedesign and get a high quality, professional resume that will land you your next job.  Great Prices and they specialize in Call Center Jobs

   

Interactive Quality Solutions
4760 Preston Rd., Ste 244
PMB 270
Frisco, TX  75034
Phone: 972-382-4559
Fax: 972-382-4553
Email: gmeares@callcentercafe.com
URL: http://www.callcentercafe.com

 
 




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