brought to you by the CallCenterCafe.com Team

Hello

Welcome to this weeks Special Report.  We are gearing up for the next issue of Call Center Tips and you will receive it next Friday.

This report will be short but highlight some tools that I know you need as a call center professional.  Recently, CallCenterBestPractices.com redesigned their website and added a lot of new tools.   We like the new format.  So we decided to basically post it to the special report.  Be sure to go to the "read more" area they actually pretty entertaining.

Below you will find products that have been developed by Interactive Quality Solutions, Inc.  All, if not all of the products, specifically target areas of frustration for call center supervisor, trainers, managers, QA and directors.

All Products are 100% Downloadable.  You Have Instant Access! And We Offer Volume Discounts (see shopping cart for details.)

	"Monthly Reviews" is a simple software program that produces a one page review for your agents, supervisors, or any employee for that matter.  You simply answers the questions in the wizard and it completes a one page review for the month of performance against goals.  Helps motivate your workforce as well as provide documentation for somebody that is just not cutting it.  HR will be happy!
$47	Learn More
	"SMART Goals" - This software program works just like "Monthly Goals."  Just follow along and answer the question wizard.  This program program saves you time and energy but allows you to set stretch goals for your employees.  Provides information and details regarding your expectations.  Print or save for easy organization.
$37	Learn More
	The Performance Management Process defines the steps for coaching and discipline employees.  The two paths for coaching accommodate various situations.  "Coaching - responding to performance improvement needs", deals primarily with performance improvement.  "Coaching - Initiating alternatives", focuses on coaching for an immediate change of behavior.
$24.95	Learn More
	I discovered this simple system that made an incredible impact to my call center.  Gives meaning to the the phrase...One simple idea can change everything.  Since 1998 I have updated made changes based on testing and have a straight forward process that will make a world of difference to your teams performance and morale.
$47.00	Learn More
	Developing your team to assume the leadership responsibility to drive the business and take care of the details is worth it's weight in gold.  This very comprehensive leadership development program covers everything from, The Role of a Supervisor, team building and performance management.  Overall their are 15 modules, plus a facilitator guide.
$97.00	Learn More
	This is an enhanced version of "Leadership is a Contact Sport!"  You receive all of the modules, facilitator guides and the ability to re-print and distribute as many copies as necessary.  You can incorporate this training program into your leadership training for newly hired supervisors.
$147.00	Learn More
Additional Resources

CallCenterCafe.com - This is a dedicated membership site for serious call center professionals only.  As a member you receive tools, information, tips and tested ideas to solve your problems or to take your center to the next level.  I urge you to click on the link and find out more.

ResumeRedesign.com - This site provides excellent resume information, interviewing tips and a resume writing service.  They are well versed in the call center industry.  Stand out in the crowd by clicking on the link above.

Interactive Quality Solutions - This is my corporate site.  We provide consulting services in areas such as performance management, customer sales, service and retention and leadership development training.