Call Center Tips                        
A Bi-weekly newsletter from CallCenterCafe.com

SPECIAL REPORT

March 25, 2005

SPECIAL REPORT

Call Center Tips is sent out every other Friday.  On the odd Friday we send out our special report.  This includes items of interest that have happened during the week.  Our goal is to keep you informed of what is happening in the call center industry. 

As you know Call Center Tips is produced by Jenny Kerwin, Aubie Pouncey and Greg Meares.  They are part of the team that publishes CallCenterCafe.com - The fastest growing Call Center Community online!  Every week new items are being added to CallCenterCafe.com, this week is not any different.  We have a pretty cool surprise for you.  But you're going to have to read about it below.

 

 

 

 

 

 

Sometimes We all Need a Laugh!

Humor by Diana Liffick

Call Center Grit

Want to read something really funny, sad and glad that it wasn't you?  Check out:

This is the true story of a Site Director and the small Call Center he worked to improve. The names have been changed to protect the innocent (or not so innocent.) Read it and Believe it or not.

This is a daily blog of the life of a leader and the craziness he experienced as he tried to clean up a center

Finally Revealed...The Secrets to Successful Call Center Leadership

New e-Book shows you how to lead like a master

Dear Call Center Professional,

You're in one of the most challenging professions.  Wouldn't you agree that any position in the call center is very dynamic, demanding and ever-changing.

That's why when information, ideas and simple techniques present themselves that will save you time, help you drive better performance and well....make you look like a call center superstar, you'll listen.

Read More
 

CallCenterCafe.com Partners With Call Center Leaders
 
Friday 03/25/05 - Since the inception, CallCenterCafe.com  has gone through several transformations.  Nothing major until now.  A leading call center jobs portal has joined forces with CallCenterCafe.com. 

Our subscriber base has grown month over month - due to this growth we have been recognized as a up and coming call center membership site.  This actually makes our job easier.  It's easier to add value content for our membership and visitors with this notoriety. 

Go to CallCenterCafe.com and look for the Job Connection button.  You can search for jobs, post your resume and if you are a recruiter - post jobs.  If you need assistance with your resume, I urge you to visit ResumeRedesign.com they are high quality at a fair price.

Workforce Administration and Quality Tools Added
 
Update:  If you are interested in learning the simple (and sometimes complex) calculations that you need to know to determine staffing then you will find the Workforce Mastery page we have just added to CallCenterCafe.com to be very valuable.  The page is built so you can just plug in numbers and find out right there what the answer is.  It's full of great calculators and formulas to help you understand the dynamics of call center 101 success.

Update:  Quality Brew has been updated and added to the membership site!  If quality is your bag then this is a must see page at CallCenterCafe.com - Quality.  See all the new forms that have been added.  Remember you can test drive the site for 15 days. 

ANNOUNCEMENT
Currently Our membership site has a 15-day test drive period.  Due to the number of new subscribers and active members we will be reducing this to only 5-days.  So, if you want to get in see it, touch and feel it - do it before the trail period is reduced.

 

Interactive Quality Solutions
4760 Preston Rd., Ste 244
 PMB 270
Frisco, TX  75034
Phone: 972-382-4559
 Fax: 972-382-4553
Email: gmeares@callcentercafe.com
 URL: http://www.callcentercafe.com