By starting CallCenterCafe.com we are embarking on an exciting endeavor. We feel that creating an online community for Call Center professionals to improve their practices, share successes and pick up new ideas will change the way we all do business for the better.

 Benefits of Membership

Here is our vision of how you might take advantage of our page as a member…

It's Monday morning, a busy day in your Call Center . You get to your desk with your favorite morning beverage and boot up your computer. After checking some emails and looking at the stats from last week, you log into CallCenterCafe.com. You read some up to date industry news, and an article from “The Weekly Grind Newsletter” about One Minute Feedback. The article gives you an idea for your morning meeting with the team.

Later in the day you discover that you are having some performance issues with a team member. You submit a question to the CallCenterCafe.com Consultants and receive a response that provides you with a new solution.

On Wednesday, a new position is posted at your site. You would like to apply, but need to dust off your resume. You submit your resume for feedback and a redesign to our recruiting experts. Within a few hours you receive feedback and suggestions for changes and updates.

On Thursday evening you log in and read an interesting bulletin board string about reducing Average Handle Time. You enter in your thoughts on the subject and decide to check back on the responses from other members in a few days.

You are so pleased with the information, resources and tools on the page that you recommend a membership to other members of your team. By providing referrals to CallCenterCafe.com you become an affiliate and receive additional rewards in the form of discounts, prizes or even cash!