| Dear Call Center
Friend, First let me applaud
you! I'm not trying to be funny, because I know you're working
to make a difference in one
of the toughest industries.
If you make your living in
the Call Center environment, no
matter what your position is you
understand how difficult it can be at times.
Think about this...How many things
do you have to worry about in one day in your Center? I bet
you juggle multiple issues at a time. You have to worry
about service level, sales performance, retention performance,
quality and the list goes on.
On top of regular operations on
your business you must also be thinking about employee development?
How do you get your representatives, quality assurance team, trainers,
supervisors, and managers to the next level? Is there ever any
time?
If you can
relate to these challenges...
Before we go any further
you
will want to join our award winning Call Center Tips
newsletter and receive your free Call Center performance report.
Click on the button below and a new window will open.
Your privacy is protected and you can
opt-out at anytime.
Solution Revealed!
I have a solution! It's
called CallCenterCafe.com. We supply a completely safe and
informative environment for you to learn, and more importantly, find tools to help you accomplish more with your valuable time.
WAIT!
Don't run, it is not going to require you to
spend hours reading and trying to learn. Our community is
focused on providing tools, resources and quick tips for the busy
Call Center professional. In fact, by being a member you will
have a distinct advantage over your peers.
That's a guarantee!
Take the 5-day Test Drive
Don't take my word for it.
Listen to what our members are saying...
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Here
is what our members are Saying
Finally,
a commendable online community for call center
professionals to invest in new strategies, helpful
associates and hot skills. You can reach both your
individual and your company's goals faster and easier
by using the materials from everyone's best online
mentors at callcentercafe.com. A++.
Diana
Liffick
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The CallCenterCafe has valuable information and
resources that have helped our operations and staff to
improve our efficiencies and refine our processes. I
feel that as it grows it will become an even more
important resource in our growing business. A lot of
thought has been put into the set up as well as the
material available in this site for any call center
environment.
Bill Welch, Director of Operations
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Thank you to the
creators of Call Center Cafe! This ONE-STOP Call
Center site does it all for me as a Call Center
professional, always striving to enhance my leadership
skills and best business practices. As a Sr. Manager
of a Customer Service and Retention department I was
always looking for resources to to maximize our
efficiency and create training modules to improve our
supervisors staff. I searched for tools to promote a
healthy work environment and streamline the recruiting
process. Call Center Cafe is that one site I was
always looking for. This web site is on my favorites
list and helps me provide world class customer service
to our customers.
B. Furjanic
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CallCenterCafe.com Benefits
Right about now you should be asking
the questions:
So what's so great about CallCenterCafe.com? And
how can it help me?
Well I'm going to answer by
illustrating what we have to offer and why it makes sense to
be a member.
First and foremost, let me show you what the control panel looks
like once you become a member.
Top Screen View - Cafe Control Panel
Bottom View - Cafe Control
Panel
As you can see we have a lot of
information to offer. To truly understand the value of this information I
want you to see everything we offer comes together as an
extremely powerful system to help you, your team or your center.
Take the 5-day Test Drive
What is the Value?
Bottom-line CallCenterCafe.com
provides tools for all aspects of Call Center performance management
and ongoing education. Let's take a look.
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Job Connection Gallery
- We partnered with a major online Job Bank |
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Database of over 1000 jobs - Post Your Resume |
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If you're in the Human Resource
side you can post a job |
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If you are a recruiter then you
can post your jobs here as well |
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Workforce Management
Mastery - This area is full of tools |
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 Online
calculators to help you determine workload, FTE and Overhead. |
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Full
Explanation of how the formulas work |
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Staffing and Revenue Models
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AHT tracker and goal prediction
- Must see! |
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Quality Brew - So much
quality your reps will deliver "best in class" service |
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Philosophies
of Quality |
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Monitoring
for Quality |
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The
Future of Quality |
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Providing
Feedback |
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Reporting
Quality |
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Ad-Hoc
Quality Monitoring Forms |
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Improving
Quality Through Coaching |
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Activities
and Games for Quality |
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Getting
Buy-In for Quality |
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Helpful
Quality Book Resources |
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Conversation Corner -
Enjoy your favorite brew and receive Best Practices |
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This section of the café offers the opportunity to communicate
with other Call Center Professionals. Find answers to your
questions, network and hear what people in the industry are
thinking and talking about. |
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This area is a great source of "Best Practice" sharing. |
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The best part of this area is the growth that it is
experiencing. New items and topics are being added.
You will love our forums. |
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Weekly Grind - The
Best Source of Industry News! |
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Call Center and Business Feeds with Up-to-date industry news |
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Weekly Articles |
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Archived Weekly Grid Newsletters |
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Cafe' Books |
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Book Reviews on Call Center and Business Related Books |
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Hundreds of Call Center Books to help you and your team
improve performance |
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The Manager's Booth -
Resources to strengthen your leadership |
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Team and Individual Competition Ideas |
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The Importance of Training |
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The Performance Management Cycle |
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Coaching For Improved Performance |
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How to Confront Poor Performance |
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Setting Goals for Success |
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Managing Discipline |
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Inbound Pricing Model - Calculate online your gross profit
with different pricing structures |
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Outbound Pricing Model - Want to know how much you will make -
plug in the assumptions |
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How to calculate Variable Cost of Goods - How much is it
costing you to deliver your service? |
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The "Supe" Bar - What
Ever Supervisor Should Know |
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How to be a great supervisor |
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Qualities of a successful call center supervisor |
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Developing Supervisory Skills |
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Positive Leadership Skills |
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All Kinds of downloadable resources |
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The Trainer's Lounge -
Trainers and Their Resources |
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The Importance of Training |
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Principles of Adult Education |
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30 Things we need to know about adult education |
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Writing Learning Objectives |
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Ice Breakers and warm-ups |
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WOW - This goes on and on! |
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Human Resources
Hideaway - All Aspects of
the HR function |
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Downloadable documents to make your life easier |
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Recruiting and Staffing |
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Process Improvement Example |
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New Material coming Each Day |
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The Resource Library -
Great resource for the manager on the go! |
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Industry links and developmental sites |
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Recap of other tools |
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Helpful area of other great reading material |
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Refills - Great area
to take a load off |
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The funniest Spam in our mailbox |
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Humor Links |
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Photo Captions |
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Quotes |
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The Call Comic |
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Cafe Blog |
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Hilarious Comics with a call center twist |
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Take the 5-day Test Drive
CallCenterCafe.com is
already full of incredible resources but our goal is to make this
an AWESOME community. That is why we constantly add to
this site. In fact, we have Call Center professionals
working day and night to increase our content. Oh, did I
mention that you can request topics to be covered in your
membership site as well?
That's correct...CallCenterCafe.com
wants to become a community that revolves around it's members.
Want does that mean for you? Simply put, you get a
community that is networked to provide you with the information
you want and need.
To help promote this
concept we have established our forum area with you in mind...
This area allows for
the exchange of ideas and questions. In addition, "best
practices" are shared too. Some recent topics include ideas
to:
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Factors of
Leadership and Motivation |
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Techniques to
reduce AHT |
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P.R.I.D.E.
Teams |
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Tips for
Supervisor/Escalation Calls |
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Best Practices
for New Hire Orientation |
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Many new
topics being added daily! |
Maybe you don't feel
comfortable asking questions in an open forum - This is not a
problem. We have a special email address for you to ask
question one on one to our panel of experts. If we are
unsure of the answer we will research it for you and provide you
with timely information.
Clearly, this is a
community that no matter what level your are currently at in your
career, will provide you with value day in and day out.
Take the 5-day Test Drive
This is what I was looking
for... A network, pre-established for my benefit,
and my success. The knowledge and expertise
supported me and my team with insider knowledge of
the most successful processes, industry knowledge,
and developmental material that I never had access
to before. My experience is limited, but now I'm an
insider.
Aubie Pouncey, Site
Director and Consultant
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In summary:
You become a member of the fastest growing online
Call Center
community -
Your membership provides you day and night access
to the industries "best practices."
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You can network with
others in your field to create more opportunity for yourself as
well as having an area to post and search a database of all the
available
Call
Center jobs.
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You can use the
calculators online to run your numbers or you can download the
resources and look at them in your spare time.
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All major
areas of Call Center performance are covered.
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The site is
updated daily, you have access to real-time news in our industry,
in business and current events.
The list is too long
to name all the benefits, but you get the picture. I am so
confident you will thoroughly enjoy your membership that I am
providing a no-risk trail period.
5-Day Test
Drive
Sign up today and
get 5 days before you are charged a dime! I think that is fair,
don't you? Sign-up, complete the enrollment process and if
you decide to opt out before the 5-day period ends, nothing with
be charged to your account.
If you decide (like
so many do) that this is a community that provides value, then just
keep using your membership and you will automatically be charged
monthly or annually - all depends on the program you chose.
Sound fair?
Ok, you are probably asking how much? All of these benefits
at other membership site's are sold for a monthly fee of over
$29.95 and annually I have seen up to $500. That puts it
out of the reach of so many, especially if you are new and
starting your career.
Here is what I think
is fair. By-the-way, my administrative assistant thinks I am
crazy for offering this, but I don't care.
For a monthly charge of
$14.95 you can have all of the benefits described above.
Remember you can test drive it for 5-days without your card being
charged. For the
Call Center professionals that are really serious you can
secure your membership for a year for only $147.
Take the 5-day Test Drive
100%
Satisfaction Guarantee
Your satisfaction is
critical to our success. If you are happy then you may refer
people to our site. If you are not then the reverse can work
against us. We have a vested interest to make sure you get
everything as advertised and then some. That is why we have
a 100% guarantee - if for any reason you decide to cancel during
your membership we will credit your account the unused portion of
your membership. That's a guarantee!
Too sweeten the deal
I decided to also add the following:
BONUS ONE:
Access to our performance software. Each month you receive
(based on your pick) one product from our product store. All
of our items are e-goods and as a result you can download them
immediately.
See Our Shop for details
BONUS TWO:
Three high valued reports. You will receive the first one
immediately upon sign-up. Then in 30 days we will send you
the next report. 30 days after that we send you the third
report.
BONUS THREE:
Our exclusive 5-day trial. This allows you to to taste our
cooking, then if you like it then just keep on eating. The
risk is ours.
As you can see the
CallCenterCafe.com team wants you as a member. So, why
wait? Take the 5-day test and let us know what you think.
Take the 5-day Test Drive
If you are
interesting in sponsoring your team or your Center for a
discounted group membership rate please
send me an email. I am sure we can come to an agreement that
works for you and the CallCenterCafe.com team.
Sincerely,
The CallCenterCafe'
Team
PS - Remember, you have
absolutely nothing to lose and everything to gain. The
5-day test drive is here, so I carry the risk and challenge of
this outstanding membership community.
I hope your
competition hasn't already found this site and signed-up.
Stay one step ahead.
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