CallCenterCafe.com offers proven tools for Call Center Management and Operations. The tools listed below are available with full CallCenterCafe.com Membership.
Outbound Pricing Model
Inbound Pricing Model
Take the guess work out of Call Center Profitability!
With your input these valuable tools will enable you to predict revenue, run "what if" scenarios and determine what small changes can be made to increase your bottom line. Forecast what an increase in call volume, occupancies and/or Average Handle time will do for your profits! The Inbound and Outbound Pricing Models puts the Call Center puzzle together for you.
Variable Cost of Goods
Target what your gross margin in minutes!
Determine your costs in conjunction with the Inbound and Out Bound Pricing Models.
Catch Me at My Best
Create a feedback rich environment and get everyone involved!
By making the Catch Me at My Best sheets available in your Call Center you encourage team members to look for the best behaviors. Post these success stories around the office to generate a positive buzz!
The Role of a Supervisor
This module discusses the qualities needed to be an effective supervisor and the duties supervisors are responsible for. Sections include: Expectations, Leadership Behavior Questionnaire and more.
Supervisor Checklist
A checklist of duties and activities for Call Center supervisors that will make all the difference in your day to day production.
Performance Management Cycle
