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What's New at the Cafe- May 24th

May 24, 2008

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Hope everyone is having a terrific holiday weekend!

It has been a busy week at Call Center Cafe`.

Many terrific articles and features were posted to the Cafe` this past week. With so many new articles and features, it might be hard to keep up with all the great articles on Call Center Cafe. We thought we would make it a little easier on you.  Here are a few of our newest postings from the week.

Enjoy!

The Call Center Cafe` Staff

 

How To Have a Perfect Meeting (Avoiding Dreary, Directionless Meetings Go On Forever)

The title says it all! I think many of us have had the boss that loved to hold staff meetings- whether they were needed or not.

Al Lipper writes about ways to hold a meeting that is neither dreary or directionless.


5 Ways to Be a More Effective Manager and Leader


 Duncan Brodie touches on the demands of managers and how each of us can be more effective. Read his article and see if there are any tips that can help you.



How Showing a Little Appreciation Motivates Employees

 

Morale Builder Martin Haworth always has good advice for improving workplace morale through positive means. We hope you find a chord in his latest piece on showing appreciation

 


Get More Business Results By Having A Little Fun! 

Do you think it's appropriate or professional to have fun in the workplace?

Research has shown that fun at work generally results in an increase of productivity, creativity, loyalty, and morale. Appropriate workplace fun is a key method for energizing workers and putting some life back into their routines.

 


Finding Your Business Management Style

Did you get a chance to read the article on business style by Nazir Daud? Nazir talks about the three categories that most managers fit into?

Which one did you fall into? Hope you enjoy this look  into management styles

Autocratic Management

Democratic Management

Laissez Fair Management


Do You Have A Morale Problem?

Tim Connor takes a look at morale issues and learning how to spot the problem face on.

You would be amazed at how many organizations today, both small and large, have a serious moral issue lurking beneath the surface of all the smiles, happy faces, agreement and apparent cooperation between employees, employees and managers, and employees and customers.


The Biggest Mistake Potential Hires Make While Interviewing for a Job 

Ed Bagley writes about mistakes that many people make when interviewing and offers tips on avoiding these mistakes in your next interview.


 

Conflict Management Tips for Managers

 Daryl Cowie recently wrote this article on workplace conflict management. He gives pointers on what to do, who to talk to when this situation happens in your life.


How to Become a Call Center Café Contributor…

April 30, 2008

Post Your Call Center Articles Here

Do you have stories to tell about the call center industry?

Are you a call center professional?  Do you have something to say?  Do you know great ways to drive performance?

This is your opportunity to get recognized. 

The Call Center Membership Staff is looking for contributors for our site.  Our goal is to provide our members with a variety of information and topics related to Call Center Management, Quality Assurance, Training, Technology, Customer Service and Sales.  Anything related to the call center.

This is a great opportunity to post your articles and promote your call center, training or leadership related business on a very high traffic call center site.

If you are interested we would like to here from you.  All you have to do is send us a note to our contact us form.

Simply put in the Subject Area:  Contributor

This is your opportunity to gain exposure and to speak up.  Make sure you take advantage of this as soon as possible.

Thanks!

The Call Center Membership Team


Finances Hold Back Uganda Call Center - PC World

April 25, 2008

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Finances Hold Back Uganda Call Center - PC World
 

Finances Hold Back Uganda Call Center
PC World - 4 hours ago
Financial challenges are holding back the launch of Uganda's first call center, being set up by Makerere University's faculty of Computing and Information

 

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results.


Outsourcing Childbirth - Wall Street Journal

April 25, 2008

Coming soon!  Our VIP Membership Sites….

National Contact Center of the Federal Citizen Information Center

Call center industry in the Philippines - Wikipedia, the free …

Call Centers - a CompInfo Directory

Call Center Software | IVR Software, CTI Software and Voice …

Outsourcing Childbirth - Wall Street Journal
"Katie is coming out of the mommy closet," Caroline (Maura Tierney) teases her sister Kate (Tina Fey) in the film "Baby Mama," out in theaters today. Kate, a hard-charging executive at a Whole Foods-like grocery chain, seems to have the perfect life

Flash Global Logistics is C-TPAT Certified - Membership Adds Value for - Forbes
Flash Global Logistics, Inc., leading global critical parts and products logistics solutions provider, met or exceeded required security measures for Customs and Border Protection (CBP) of the U.S. Department of Homeland Security. FLASH is proud to

Wendt Foundation lands E. Aurora site - Buffalo Business First
An historic Hubbard-era building along the main Roycroft campus in East Aurora will revert to its roots. First, though, the building's current tenant - the Town of Aurora municipal offices - needs to move. The Town of Aurora has sold its offices on

Dell will shutter its Ottawa call center - Austin American-Statesman
Dell Inc. said Wednesday it will shutter its call center in Ottawa, stepping up its ongoing layoffs as the quarter winds to a close. The company said Wednesday it is cutting 500 jobs in Ottawa immediately and will lay off a similar amount as it

Leaders visit Filipino call center - Herald News
Grumbling about the outsourcing of U.S. jobs isn't going to reverse the trend, said Channahon Mayor Joe Cook. "From our perspective, we're certainly losing jobs to those countries," Cook said Wednesday during a phone interview. "But we can sit here

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!


Call Center Links

April 24, 2008

VIP Membership is Here!!!
Welcome to Call Center Services, Inc.
CALL CENTER SERVICES, Inc. Provides Highly Qualified Appointment Setting and Lead Generation to keep Pipelines filled and provide Just-In-Time Sales. We make the Cold Calls your

Call Center Training - Call Center Learning Solutions, training the
We provide call center training for success. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to

Call Center Store A Source for Call Center Products
Check out the various products to use in your call center, headsets, telephone call recorders, books, acd reporting software, agent scheduling and call forecasting software

Call Center Trade | Drupal
Featured Listed Call Center will be here. Top Ten Listed Call Center will be here. Top Ten Listed Call Center will be here.

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Call Center Leadership Skills

April 20, 2008

Are you a frontline leader in your call center?

Effective call center leadership makes all the difference in determining failure or success.   I posted a video covering key skills needed by call center leaders.  You'll find it very enlightening. 

To watch the video click here to get to:  Call Center Performance of the Frontline Leader

Here's a copy of the mind map I included in the video.

Call Center Leadership


Call Center Updates and Center News

April 15, 2008

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BPO, Information Technology, Call Center » Outsource-Philipines
Outsource-Philippines information management provides and manages billing and customer support solutions for communications companies worldwide. Convergys Customer Management

Call center will bring 168 hobs to Sherman - Sherman Denison Herald Democrat
 

Call center will bring 168 hobs to Sherman
Sherman Denison Herald Democrat, TX - 9 hours ago
By Kathy Williams SHERMAN — A new call center, Capio Partners LLC, will bring 168 new jobs and occupy the space CIGNA vacated in the strip center on Texoma
New call center to bring over 150 jobs to Sherman KXII-TV
all 2 news articles

Verizon Wireless Unveils Data Solutions Lab at Huntsville Call … - Earthtimes
 

Verizon Wireless Unveils Data Solutions Lab at Huntsville Call
Earthtimes, UK - 4 hours ago
HUNTSVILLE, Ala., April 15 — Verizon Wireless today unveiled a new Data Solutions Lab at its Huntsville Call Center. The lab is designed for devices used

 

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Call Center Blues

April 14, 2008

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results today!

Home - CCNG International, Inc.

Torcom, Your Order Entry, Call Center, Answering Service Solution

Call Center Purgatory

National Contact Center of the Federal Citizen Information Center

One-Call Services: City Link call center designed to make it … - Winston-Salem Journal
 

One-Call Services: City Link call center designed to make it
Winston-Salem Journal, NC - 15 hours ago
The decorations are reminders to the 11 employees working in the city’s new customer call center to have happy, helpful voices when they answer the phone

Humana to Open Tempe Call Center - Direct
 

Humana to Open Tempe Call Center
Direct, NY - 2 hours ago
Humana will an 81789-square-foot call center on April 21 in Tempe, AZ, according to the Phoenix Business Journal. The facility will eventually employ 450

StarTek opening call center in Arkansas - Bizjournals.com
 


Today's THV

StarTek opening call center in Arkansas
Bizjournals.com, NC - 8 hours ago
StarTek Inc. will open a call center in Jonesboro, Ark., in the third quarter, the Denver company said Monday. Startek (NYSE: SRT) said it has signed a
StarTek to Put Call Center in Jonesboro, Employ 500 ArkansasSports360.com
New Jonesboro Call Center To Bring Hundreds Of Jobs Today's THV
all 27 news articles

New Call Center Hiring Tips from FurstPerson - TMCnet
 

New Call Center Hiring Tips from FurstPerson
TMCnet - 10 hours ago
By Stefania Viscusi, TMCnet Assistant Editor FurstPerson, a provider of call center hiring and pre-screening tools for the call center, has announced the
FurstPerson Releases Groundbreaking Research on Call Center Attrition Earthtimes
Pre-Employment Screening for Better, Simpler Hiring TMCnet
all 6 news articles

Blind workers train in LR, staff call centers for IRS - Houston Chronicle
 

Blind workers train in LR, staff call centers for IRS
Houston Chronicle, United States - 9 hours ago
She is to finish training in early May and will work in customer service at an IRS call center in Oakland, Calif. The IRS requires its employees to be US

TouchStar Joins Enterprise Call Center Market - CIO Today
 

TouchStar Joins Enterprise Call Center Market
CIO Today, CA - 9 hours ago
TouchStar is once again about to shake up the call center industry with the introduction of TouchStar Enterprise 2008, its all-new, full-featured enterprise

PacificNet's CRM Unit Awarded 'The Best Outsourcing Contact Center … - Earthtimes
 

PacificNet's CRM Unit Awarded 'The Best Outsourcing Contact Center
Earthtimes, UK - 8 hours ago
More than 120 enterprises and over 20 individuals participated in the award election during a 4-month voting period in which more than 40000 CRM call center

Call-center blues - Manila Times
 

Call-center blues
Manila Times, Philippines - 8 hours ago
I recommend that call center managers pursue basic principles in service management to improve the situation. First, managers should train agents to listen

 

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results today.


IPR call center draws criticism - Iowa City Press Citizen

April 12, 2008

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Call Center Predictive Dialing Contact Center Call Center Outsourcing
Call Center engine provide affordable call center alternitives to purchising predictive dialing machines.Using an experienced Inbound Call Center will increase your roi. Find out

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BPO, Information Technology, Call Center » Outsource-Philipines
Outsource-Philippines information management provides and manages billing and customer support solutions for communications companies worldwide. Convergys Customer Management

Answering Service: Call Center Services, Phone Answering Service
Call center and answering service with outsourcing and management services that include inbound and outbound telemarketing, live internet answering services, order taking and

Call center services | Outsourcing call center | Multilingual call
Call center outsourcing company that offers services like: inbound, outbound sales, customer service and customer support at a competitive price.

MAP Communications - Call Center Excellence
Whether you are looking to outsource your inbound calls; whether you generate 20,000 calls per day or 20 calls per week; whether you are

IPR call center draws criticism - Iowa City Press Citizen
 

IPR call center draws criticism
Iowa City Press Citizen, IA - 15 hours ago
By Brian Morelli Iowa Public Radio officials are deflecting criticisms for outsourcing what had been volunteer-based fundraising efforts to a call center in

PRC negotiating to sell W.Va. call center to DirecTV - Sarasota Herald-Tribune
 

PRC negotiating to sell W.Va. call center to DirecTV
Sarasota Herald-Tribune, FL - 7 hours ago
The call center opened in early 2007 and employs 700 people. Plantation, Fla.-based PRC provides customer management services for DirecTV, Sprint and other

 

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results.


Call center worker: Glitches cost ‘Idol Gives Back’ millions - Portsmouth Herald News

April 11, 2008

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!

Call center worker: Glitches cost ‘Idol Gives Back’ millions - Portsmouth Herald News

Call center worker: Glitches cost ‘Idol Gives Back’ millions
Portsmouth Herald News, NH - 7 hours ago
By Gina Carbone A call center worker for “Idol Gives Back” called the process “a nightmare, to say the least,” saying some workers made less than $5 for

Humana prepares to open Arizona call center - Bizjournals.com

Humana prepares to open Arizona call center
Bizjournals.com, NC - 3 hours ago
Health insurer Humana Inc. will open a new call center in Tempe, Ariz., on April 21. The 81789-square-foot center initially will employ more than 300
Humana prepares to open mail-order prescription call center in Tempe Bizjournals.com
all 7 news articles

Call center to pay $62000 in discrimination suit - Tucson Citizen

Call center to pay $62000 in discrimination suit
Tucson Citizen, AZ - 8 hours ago
AP A Phoenix-area call center company has been ordered to pay $62000 and take action to prevent workplace discrimination in a settlement reached with a
Call center to pay $62K in discrimination settlement AZ Central.com
Call center fined in bias case Arizona Daily Star
all 4 news articles

911 Call Center Blamed for Young Mother’s Death - Enews 2.0


Enews 2.0

911 Call Center Blamed for Young Mother’s Death
Enews 2.0, UK - 7 hours ago
Nathan thinks that the 911 call center acted with negligence. As a result, he and his attorney, Thomas Marryott , have announced their intention to file a
9-1-1 dispatcher training called into question WBBH
Murdered woman’s husband: 911 botched call MSNBC
Denise Lee murder: 9-1-1 caller speaks to NBC2 WBBH
Sarasota Herald-Tribune - Charlotte Sun-Herald
all 285 news articles

VoltDelta and PossibleNOW Launch Contact Center Data and … - TMCnet

VoltDelta and PossibleNOW Launch Contact Center Data and
TMCnet - 2 hours ago
This application provides data services with regulatory compliance solutions for all inbound and outbound call center applications.
CRM Help for Call Compliance Offered from VoltDelta TMCnet
all 4 news articles

TMCnet Contact Center Week In Review - TMCnet

TMCnet Contact Center Week In Review
TMCnet - 4 hours ago
Outsourced customer contact solutions provider Synergy Solutions has announced the expansion of their call center facility in Johnson City, New York.
Synergy Solutions Expands New York Call Center TMCnet
all 4 news articles

 

Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!



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