What's New at the Cafe- May 24th
May 24, 2008
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Hope everyone is having a terrific holiday weekend!
It has been a busy week at Call Center Cafe`.
Many terrific articles and features were posted to the Cafe` this past week. With so many new articles and features, it might be hard to keep up with all the great articles on Call Center Cafe. We thought we would make it a little easier on you.
Enjoy!
The Call Center Cafe` Staff
How To Have a Perfect Meeting (Avoiding Dreary, Directionless Meetings Go On Forever)
The title says it all! I think many of us have had the boss that loved to hold staff meetings- whether they were needed or not.
Al Lipper writes about ways to hold a meeting that is neither dreary or directionless.
5 Ways to Be a More Effective Manager and Leader
Duncan Brodie touches on the demands of managers and how each of us can be more effective. Read his article and see if there are any tips that can help you.
How Showing a Little Appreciation Motivates Employees
Martin Haworth always has good advice for improving workplace morale through positive means. We hope you find a chord in his latest piece on showing appreciation
Get More Business Results By Having A Little Fun! 
Do you think it's appropriate or professional to have fun in the workplace?
Research has shown that fun at work generally results in an increase of productivity, creativity, loyalty, and morale. Appropriate workplace fun is a key method for energizing workers and putting some life back into their routines.
Finding Your Business Management Style
Did you get a chance to read the article on business style by Nazir Daud? Nazir talks about the three categories that most managers fit into?
Which one did you fall into? Hope you enjoy this look into management styles
Autocratic Management
Democratic Management
Laissez Fair Management
Tim Connor takes a look at morale issues and learning how to spot the problem face on.
You would be amazed at how many organizations today, both small and large, have a serious moral issue lurking beneath the surface of all the smiles, happy faces, agreement and apparent cooperation between employees, employees and managers, and employees and customers.
The Biggest Mistake Potential Hires Make While Interviewing for a Job 
Ed Bagley writes about mistakes that many people make when interviewing and offers tips on avoiding these mistakes in your next interview.
Conflict Management Tips for Managers
Daryl Cowie recently wrote this article on workplace conflict management. He gives pointers on what to do, who to talk to when this situation happens in your life.
How to Become a Call Center Café Contributor…
April 30, 2008
Post Your
Do you have stories to tell about the call center industry?
Are you a call center professional? Do you have something to say? Do you know great ways to drive performance?
This is your opportunity to get recognized.
The Call Center Membership Staff is looking for contributors for our site. Our goal is to provide our members with a variety of information and topics related to Call Center Management, Quality Assurance, Training, Technology, Customer Service and Sales. Anything related to the call center.
This is a great opportunity to post your articles and promote your call center, training or leadership related business on a very high traffic call center site.
If you are interested we would like to here from you. All you have to do is send us a note to our contact us form.
Simply put in the Subject Area: Contributor
This is your opportunity to gain exposure and to speak up. Make sure you take advantage of this as soon as possible.
Thanks!
The
Finances Hold Back Uganda Call Center - PC World
April 25, 2008
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Finances Hold Back Uganda Call Center - PC World
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Finances Hold Back Uganda Call Center
PC World - Financial challenges are holding back the launch of Uganda's first call center, being set up by Makerere University's faculty of Computing and Information …
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Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results.
Outsourcing Childbirth - Wall Street Journal
April 25, 2008
Coming soon! Our VIP Membership Sites….
National Contact Center of the Federal Citizen Information Center
Call center industry in the Philippines - Wikipedia, the free …
Call Centers - a CompInfo Directory
Call Center Software | IVR Software, CTI Software and Voice …
Outsourcing Childbirth - Wall Street Journal
"Katie is coming out of the mommy closet," Caroline (Maura Tierney) teases her sister Kate (Tina Fey) in the film "Baby Mama," out in theaters today. Kate, a hard-charging executive at a Whole Foods-like grocery chain, seems to have the perfect life
Flash Global Logistics is C-TPAT Certified - Membership Adds Value for - Forbes
Flash Global Logistics, Inc., leading global critical parts and products logistics solutions provider, met or exceeded required security measures for Customs and Border Protection (CBP) of the U.S. Department of Homeland Security. FLASH is proud to
Wendt Foundation lands E. Aurora site - Buffalo Business First
An historic Hubbard-era building along the main Roycroft campus in East Aurora will revert to its roots. First, though, the building's current tenant - the Town of Aurora municipal offices - needs to move. The Town of Aurora has sold its offices on
Dell will shutter its Ottawa call center - Austin American-Statesman
Dell Inc. said Wednesday it will shutter its call center in Ottawa, stepping up its ongoing layoffs as the quarter winds to a close. The company said Wednesday it is cutting 500 jobs in Ottawa immediately and will lay off a similar amount as it
Leaders visit Filipino call center - Herald News
Grumbling about the outsourcing of U.S. jobs isn't going to reverse the trend, said Channahon Mayor Joe Cook. "From our perspective, we're certainly losing jobs to those countries," Cook said Wednesday during a phone interview. "But we can sit here
Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!
Call Center Links
April 24, 2008
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Welcome to Call Center Services, Inc.
CALL CENTER SERVICES, Inc. Provides Highly Qualified Appointment Setting and Lead Generation to keep Pipelines filled and provide Just-In-Time Sales. We make the Cold Calls your
Call Center Training - Call Center Learning Solutions, training the
We provide call center training for success. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to
Call Center Store A Source for Call Center Products
Check out the various products to use in your call center, headsets, telephone call recorders, books, acd reporting software, agent scheduling and call forecasting software
Call Center Trade | Drupal
Featured Listed Call Center will be here. Top Ten Listed Call Center will be here. Top Ten Listed Call Center will be here.
Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!
Call Center Leadership Skills
April 20, 2008
Are you a frontline leader in your call center?
Effective call center leadership makes all the difference in determining failure or success. I posted a video covering key skills needed by call center leaders. You'll find it very enlightening.
To watch the video click here to get to: Call Center Performance of the Frontline Leader
Here's a copy of the mind map I included in the video.
Call Center Updates and Center News
April 15, 2008
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BPO, Information Technology, Call Center » Outsource-Philipines
Outsource-Philippines information management provides and manages billing and customer support solutions for communications companies worldwide. Convergys Customer Management
Call center will bring 168 hobs to Sherman - Sherman Denison Herald Democrat
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Call center will bring 168 hobs to Sherman
Sherman Denison Herald Democrat, TX - By Kathy Williams SHERMAN — A new call center, Capio Partners LLC, will bring 168 new jobs and occupy the space CIGNA vacated in the strip center on Texoma … New call center to bring over 150 jobs to Sherman
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Verizon Wireless Unveils Data Solutions Lab at Huntsville Call … - Earthtimes
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Verizon Wireless Unveils Data Solutions Lab at Huntsville Call …
Earthtimes, UK - HUNTSVILLE, Ala., April 15 — Verizon Wireless today unveiled a new Data Solutions Lab at its Huntsville Call Center. The lab is designed for devices used …
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Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!
Call Center Blues
April 14, 2008
Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results today!
Home - CCNG International, Inc.
Torcom, Your Order Entry, Call Center, Answering Service Solution
National Contact Center of the Federal Citizen Information Center
One-Call Services: City Link call center designed to make it … - Winston-Salem Journal
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One-Call Services: City Link call center designed to make it …
Winston-Salem Journal, NC - The decorations are reminders to the 11 employees working in the city’s new customer call center to have happy, helpful voices when they answer the phone …
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Humana to Open Tempe Call Center - Direct
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Humana to Open Tempe Call Center
Direct, NY - Humana will an 81789-square-foot call center on April 21 in Tempe, AZ, according to the Phoenix Business Journal. The facility will eventually employ 450 …
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StarTek opening call center in Arkansas - Bizjournals.com
 Today's THV |
StarTek opening call center in Arkansas
Bizjournals.com, NC - StarTek Inc. will open a call center in Jonesboro, Ark., in the third quarter, the Denver company said Monday. Startek (NYSE: SRT) said it has signed a … StarTek to Put Call Center in Jonesboro, Employ 500 New Jonesboro Call Center To Bring Hundreds Of Jobs
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New Call Center Hiring Tips from FurstPerson - TMCnet
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New Call Center Hiring Tips from FurstPerson
TMCnet - By Stefania Viscusi, TMCnet Assistant Editor FurstPerson, a provider of call center hiring and pre-screening tools for the call center, has announced the … FurstPerson Releases Groundbreaking Research on Call Center Attrition Pre-Employment Screening for Better, Simpler Hiring
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Blind workers train in LR, staff call centers for IRS - Houston Chronicle
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Blind workers train in LR, staff call centers for IRS
Houston Chronicle, United States - She is to finish training in early May and will work in customer service at an IRS call center in Oakland, Calif. The IRS requires its employees to be US …
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TouchStar Joins Enterprise Call Center Market - CIO Today
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TouchStar Joins Enterprise Call Center Market
CIO Today, CA - TouchStar is once again about to shake up the call center industry with the introduction of TouchStar Enterprise 2008, its all-new, full-featured enterprise …
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PacificNet's CRM Unit Awarded 'The Best Outsourcing Contact Center … - Earthtimes
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PacificNet's CRM Unit Awarded 'The Best Outsourcing Contact Center …
Earthtimes, UK - More than 120 enterprises and over 20 individuals participated in the award election during a 4-month voting period in which more than 40000 CRM call center …
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Call-center blues - Manila Times
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Call-center blues
Manila Times, Philippines - I recommend that call center managers pursue basic principles in service management to improve the situation. First, managers should train agents to listen …
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Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results today.
IPR call center draws criticism - Iowa City Press Citizen
April 12, 2008
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Costa Rica's Call Center is a BPO outsourcing company offering key
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Inactu Group - Call center and outsourcing consulting - Home
Inactu Group home page Application development Inactu can perform application development and customization for your call center integration and software development projects.
BPO, Information Technology, Call Center » Outsource-Philipines
Outsource-Philippines information management provides and manages billing and customer support solutions for communications companies worldwide. Convergys Customer Management
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Call center and answering service with outsourcing and management services that include inbound and outbound telemarketing, live internet answering services, order taking and
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Whether you are looking to outsource your inbound calls; whether you generate 20,000 calls per day or 20 calls per week; whether you are
IPR call center draws criticism - Iowa City Press Citizen
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IPR call center draws criticism
Iowa City Press Citizen, IA - By Brian Morelli Iowa Public Radio officials are deflecting criticisms for outsourcing what had been volunteer-based fundraising efforts to a call center in …
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PRC negotiating to sell W.Va. call center to DirecTV - Sarasota Herald-Tribune
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PRC negotiating to sell W.Va. call center to DirecTV
Sarasota Herald-Tribune, FL - The call center opened in early 2007 and employs 700 people. Plantation, Fla.-based PRC provides customer management services for DirecTV, Sprint and other …
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Call center worker: Glitches cost ‘Idol Gives Back’ millions - Portsmouth Herald News
April 11, 2008
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Call center worker: Glitches cost ‘Idol Gives Back’ millions - Portsmouth Herald News
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Call center worker: Glitches cost ‘Idol Gives Back’ millions
Portsmouth Herald News, NH - By Gina Carbone A call center worker for “Idol Gives Back” called the process “a nightmare, to say the least,” saying some workers made less than $5 for …
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Humana prepares to open Arizona call center - Bizjournals.com
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Humana prepares to open Arizona call center
Bizjournals.com, NC - Health insurer Humana Inc. will open a new call center in Tempe, Ariz., on April 21. The 81789-square-foot center initially will employ more than 300 … Humana prepares to open mail-order prescription call center in Tempe
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Call center to pay $62000 in discrimination suit - Tucson Citizen
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Call center to pay $62000 in discrimination suit
Tucson Citizen, AZ - AP A Phoenix-area call center company has been ordered to pay $62000 and take action to prevent workplace discrimination in a settlement reached with a … Call center to pay $62K in discrimination settlement Call center fined in bias case
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911 Call Center Blamed for Young Mother’s Death - Enews 2.0
 Enews 2.0 |
911 Call Center Blamed for Young Mother’s Death
Enews 2.0, UK - Nathan thinks that the 911 call center acted with negligence. As a result, he and his attorney, Thomas Marryott , have announced their intention to file a … 9-1-1 dispatcher training called into question Murdered woman’s husband: 911 botched call Denise Lee murder: 9-1-1 caller speaks to NBC2
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VoltDelta and PossibleNOW Launch Contact Center Data and … - TMCnet
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VoltDelta and PossibleNOW Launch Contact Center Data and …
TMCnet - This application provides data services with regulatory compliance solutions for all inbound and outbound call center applications. … CRM Help for Call Compliance Offered from VoltDelta
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TMCnet Contact Center Week In Review - TMCnet
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TMCnet Contact Center Week In Review
TMCnet - Outsourced customer contact solutions provider Synergy Solutions has announced the expansion of their call center facility in Johnson City, New York. … Synergy Solutions Expands New York Call Center
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Stop working so hard trying to improve your call center performance, use call center games to achieve extraordinary results!
