3 Steps to Making Managers Into Leaders
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Is your call center looking to increase it’s management staff? Will you be hiring from outside the company or promoting from within?
Here is an article by Jason Wilton on promoting employees from within the company.
When hiring and promoting people into manager roles, many times those who get the positions are those who work the hardest at their current jobs.
Rewarding hard work is always an intelligent choice for those in upper management, but in some cases, the hardest workers do not have outstanding leadership qualities. When this happens, some effort must be expended in making managers into leaders.
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10 Steps Towards A Stress-Free Introduction Into Management
While this article by Allan Mackintosh was written some time ago, it does have valid advice for new managers taking on a team for the first time. Hopefully all our new call center team leaders will take a few minutes and read through the article for tips.
Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years.
Also, you may have been promoted “out of the blue” and as such have not taken part in any “succession planning” that would have prepared you for the management role.
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Do You Need to Increase the Scope of Your Six Sigma Project?
Call Center Cafe and Call Center Best Practices bring you this article on increasing your Six Sigma scope by Tony Jacowski .
Did You Go Far Enough?
The problem in a company is that no one aspect works in isolation. You may have made vast improvements on getting the product out the door, but is that the entirety of producing an improved product with improved methods to release it?
The product is released on time and with a great cost savings, but the next aspect in delivery and customer support very likely needs to be analyzed as well. Or perhaps the billing system with the merchants is not efficient and the company has a reputation for being difficult to take returns or address invoicing issues. All of your hard work to make a great product that has high quality could be for naught.
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Leadership - 5 Tips For Emerging Leaders
Call Center Cafe and Call Center Best Practices bring you this article for new leaders.
If you are currently in a management role, chances are that your next career move will be in to a leadership role. For most this is probably the most significant step that they will make.
At first it can feel like you go from being the person who was totally in control to the person who is struggling. So what, based on experience would be my 5 top tips for emerging leaders?
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