Call Center Management
# # Leadership Skills – Making Sure Your Employees Are Prepared to Lead
At any level of leading, there needs to be a sense of selflessness and an ability to focus on creating solutions based on what is best for the company, not for the individual.
Performance Based Interviews That Identify the Game Changers in Your Candidate Pool
Interviews conducted using performance-based content provide major data points for the hiring manager to use when differentiating the game-changers from candidates who are most likely accustomed to being spectators.
It Takes EQ – Not Just IQ – To Work in a Call Center
Emotionally intelligent call center workers are able to form strong relationships because they can communicate effectively and are able to cope well with stressful situations.
Employee Trading – Why Should Only Footballers Be Traded?
The rationale is that, because their talent is exceptional, such people are entitled to be treated differently. This is talent management for a limited few.
Essentials of Team Building
What is the goal of putting a team together? The team should have a common purpose and goal. It may be for a new venture or damage control. Everyone needs to be on the same page.
Packing a Punch – Call Centers Operations and Services
The performance yardsticks of BPO are more than high and these don’t opt for any halfway house between quality and offered services.
