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Call Center Management

# # Leadership Skills – Making Sure Your Employees Are Prepared to Lead

At any level of leading, there needs to be a sense of selflessness and an ability to focus on creating solutions based on what is best for the company, not for the individual.

Team Management, Workplace communication

Performance Based Interviews That Identify the Game Changers in Your Candidate Pool

Interviews conducted using performance-based content provide major data points for the hiring manager to use when differentiating the game-changers from candidates who are most likely accustomed to being spectators.

Hiring, Reducing turnover, human resources

It Takes EQ – Not Just IQ – To Work in a Call Center

Emotionally intelligent call center workers are able to form strong relationships because they can communicate effectively and are able to cope well with stressful situations.

Call Center, Call Center Agent, Call Center Employees, Call Center Management, Hiring, human resources

Employee Trading – Why Should Only Footballers Be Traded?

The rationale is that, because their talent is exceptional, such people are entitled to be treated differently. This is talent management for a limited few.

Hiring, Reducing turnover, human resources

Essentials of Team Building

What is the goal of putting a team together? The team should have a common purpose and goal. It may be for a new venture or damage control. Everyone needs to be on the same page.

Employee Motivation, Morale Building, Performance Management, Team Management

Packing a Punch – Call Centers Operations and Services

The performance yardsticks of BPO are more than high and these don’t opt for any halfway house between quality and offered services.

Call Center, Call Center Agent, Call Center Employees, Call Center Management