Remotely Speaking
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Are you a call center manager that works remotely? If so, then here is an article for you!
Once upon a time, only salespeople worked outside the corporate head office.
Now, even if you’ve never telecommuted a single day in your career, you certainly know people who do. Technology connects the head office with satellite offices and with individuals working from home in any location around the globe. Time zones remain an interesting challenge, but the technology for connection is here.
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Call Center Operations and Fees
If a company decides to establish its own call center within your company, the fees associated with the establishment of the calls are very much significant.
Beside having to buy computers, operating systems and programs for the maintenance of adequate records, the business owner will also need a sophisticated phone system capable of managing huge volume of telephone calls and telephone equipment.
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Metrics Map For a Call Center’s Performance on Its Way to the Top
Metrics maps need not be maps in the literal sense. Going beyond what these words mean, you would be able to find out that it is a way for management to perform their tasks well by setting goals that employees have to meet.
It is simply mapping out a course of action needed to ensure an organization’s maximum level of performance by showing the specific direction they are aiming at. What should this document feature? Below is the top seven call center metrics and what they mean in the organization.
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New Employee Orientation - Sleep, Weep Or Reap?
Here is an article that Call Center Cafe hopes you find interesting.
Retaining new employees can be a struggle in a call center. This article by Marla Rosner focuses on new hire orientation.
New employee orientations seem a bit “ho-hum”? If so, you’re not alone in your thinking. Reviewing personnel policies and procedures is a bore for both employer and employee. So let’s reconsider what the goals of effective orientation should be so that they have greater meaning to both parties.
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