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About Us

Our Mission                                               

To positively impact the work of Call Center professionals by offering an online community, resources for self development, and tool for personal and team success.

Our Commitment

Because the Call Center environment is a community, we recognize the benefits of communicating and sharing thoughts or ideas with other Call Center Professionals. CallCenterCafe.com commits to offering a safe, online, structured community to network with individuals who share the same challenges and goals.
Quality is pinnacle to our success. We will strive for the best quality in everything that we undertake, and be open to suggestions and feedback.
We learn not only by examining the problem area that exists, but also by exploring what is working well and sharing it. When Best Practices surface we commit to sharing them for the benefit of the CallCenterCafe.com community.
Based on our experiences we commit to creating environments focused on mutual respect, employee involvement, healthy competition, and rewards for a job well done.
CallCenterCafe.com makes the commitment to listen to our members and work to meet the needs of their requests.

Terms and Conditions of Membership and Privacy Policy

 

 

 
 
 
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   Writers Wanted   

Creating an online community is an extremely important part of CallCenterCafe.com. The community we create sets us apart from other sites and organizations. We feel that communicating with a variety of people in the industry creates exciting learning opportunities for everyone involved. One way we would like to extend this community is to hear from you.

CallCenterCafe.com is always looking for experienced Call Center professionals to share their knowledge and best practices. If you are interested in writing a book review, a white paper on some of your best practices or an article for our newsletter please send an email to contributions@callcentercafe.com.

Your email should include:
  1. A description of the topic you would like to write about,
    If you are unsure about a topic, please write to request a list of topics.
  2. A summary of your Call Center experience
  3. And your contact information (email address and phone number)
A CallCenterCafe.com consultant will contact you with compensation information.

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