CallCenterCafé

is a

life saver!

As a organizational development professional I'm always looking for new resources to expand my knowledge.  Call center café fits the bill perfectly.  I use the industry news and the book recommendations to keep current on the industry buzz and the training site has given me lots of ideas to incorporate into my own training.  The newsletter articles give me a fresh perspective and provide discussion ideas when I'm working with my clients.

 Thanks!

I am a member and love the site it has been so helpful to me even in the week I have belonged.  I was just promoted to Trainer and am starting up a QA department.  Wish I knew about this site when I was a Supervisor. 

Jeanne Bailey, CallCenterCafe.com Member

Nothing moves faster in the business world than a call center.  I know it, you know it, and it's just part of our reality that we accept.  It's tough explaining what we do to anyone who is not in our field, and nothing in our field is more beneficial than a solid network of peers.  A "community" of professionals to talk industry trends, discuss technologies, share Best Practices, and discuss that thing that pulls us all together.

I have not done this as long as many of people within the call center world, so my personal network contacts are limited.  I was referred to a website that represented it's self as a network of industry professionals.  The site, CallCenterCafe.com was a "community" of professionals established to meet the needs of the call center world.

This is what I was looking for... A network, pre-established for my benefit, and my success.  The knowledge and expertise supported me and my team with insider knowledge of the most successful processes, industry knowledge, and developmental material that I never had access to before.  My experience is limited, but now I'm an insider.

Aubie Pouncey, Site Director and Consultant

Finally, a commendable online community for call center professionals to invest in new strategies, helpful associates and hot skills.  You can reach both your individual and your company's goals faster and easier by using the materials from everyone's best online mentors at callcentercafe.com.  A++.

Diana Liffick

The CallCenterCafe has valuable information and resources that have helped our operations and staff to improve our efficiencies and refine our processes. I feel that as it grows it will become an even more important resource in our growing business. A lot of thought has been put into the set up as well as the material available in this site for any call center environment.

Bill Welch, Director of Operations

Thank you to the creators of Call Center Cafe!  This ONE-STOP Call Center site does it all for me as a Call Center professional, always striving to enhance my leadership skills and best business practices.   As a Sr. Manager of a Customer Service and Retention department I was always looking for resources to to maximize our efficiency and create training modules to improve our supervisors staff.  I searched for tools to promote a healthy work environment and streamline the recruiting process.  Call Center Cafe is that one site I was always looking for.  This web site is on my favorites list and helps me provide world class customer service to our customers. 

B. Furjanic