CallCenterCafe.com contains many powerful resources for Call Center Professionals and we add new elements every week. 

Specialized Pages

At CallCenterCafe.com there are special areas for the various roles within the Call Center. 

• Workforce Management Mastery full of formulas and spreadsheets to help you succeed with staffing.  This is our newest addition!
• The Manager's Booth contains resources to assist Call Center Managers with day-to-day operations and Employee development.
• The "Supe" Bar is an area for Supervisors to find ideas and tips on efficiency and productivity.
• The Trainer's Lounge is packed with tips for Trainers on module creation and presentation.
• The Human Resources Hideaway discusses areas that are of specific concern to H.R. Representatives working in Call Centers such as effective recruiting and Performance Management.

 

Consulting Services

Members can take advantage of our Consulting Services by asking questions and receiving responses for qualified professionals.  We offer Email Question and Answer for all of our members.

 For Resume Consulting Services check out ResumeRedesign.com!

Recommended Links

Our staff scours the internet for useful sites then adds them to our Recommended Links section.

Archived Newsletter Articles

Every other week we update our Newsletter with two new articles written specifically for our members.  These articles are archived in our Resource Library and are available for discussion in our forums.  Here are a few of the titles we have published: Selling Sales to Customer Service Agents, Are You Anti-Customer?, The Power of "Ask", Are You Listening?