CallCenterCafe.com membership provides access to:

Great Call Center job  opportunities

Tools with proven positive  productive results

Consulting services form Call Center Professionals with experience in:

• Operations
• Management
• Training and Development
• Human Resources
• Work Force Management
• Administration

Time saving free and discounted Training modules and techniques

Coaching and Team Building methods and tips

Recruiting and Staffing  resources and tools that reduce attrition

Up-to-date Industry News   and Newsletter Articles focused on your success

Outbound Pricing Model

Inbound Pricing Model

Take the guess work out of Call Center Profitability!

With your input these valuable tools will enable you to predict revenue, run "what if" scenarios and determine what small changes can be made to increase your bottom line.  Forecast what an increase in call volume, occupancies and/or Average Handle time will do for your profits!  The Inbound and Outbound Pricing Models puts the Call Center puzzle together for you.

Variable Cost of Goods

Target what your gross margin in minutes!

Determine your costs in conjunction with the Inbound and Out Bound  Pricing Models.

Catch Me at My Best

Create a feedback rich environment and get everyone involved!

By making the Catch Me at My Best sheets available in your Call Center you encourage team members to look for the best behaviors.  Post these success stories around the office to generate a positive buzz!

The Role of a Supervisor

This module discusses the qualities needed to be an effective supervisor and the duties supervisors are responsible for.  Sections include: Expectations, Leadership Behavior Questionnaire and more.

Supervisor Checklist

A checklist of duties and activities for Call Center supervisors that will make all the difference in your day to day production.