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Cafe' Book Recommendations

CallCenterCafe.com strongly recommends the following books for Call Center professionals looking to improve their leadership skills or positively effect change. Each of these books is concise and packed with useful information. You won’t have to spend hours and hours reading this material to learn its benefits. By just reading a little each day, you will learn tips and tricks to improve your leadership, customer service and sales skills. And the prices can't be beat!

	Monday Morning Leadership by David Cottrell Business Week Top 15 Business Book! Over 500,000 in print. Everyone likes a good story ... especially if there are lessons that can be immediately applied to life. This book is one of those stories, about a manager and his mentor. Order Now Only $14.95

	Monday Morning Mentoring by David Cottrell David Cottrell's newest book! This expanded and enhanced hard cover version of best-selling Monday Morning Leadership includes new sessions on how to deal with change and constructive feedback. 190 pages. Order Now Just $19.95

	The Best Leadership Advice I Ever Got by Paul B. Thornton What if everyone in your organization could sit down with 75 of today’s most successful leaders and hear the best advice of their career? The Best Leadership Advice I Ever Got offers this unique opportunity! Order Now Only $14.95

	Get in the Game by Billy Cox In the game of life there are no time outs and no overtimes. You only get one chance to play this game! Get in the Game shows you how to get the winning edge in business sales and life. Order Now Only $14.95

	12 Choices...That Lead to Your Success by David Cottrell This book is about success...how to achieve it, keep it and enjoy it...by making better choices. Order Now Your Price $14.95

	Lessons in Loyalty by Lorraine Grubbs-West Southwest Airlines is a phenomenal success story. Lessons in Loyalty takes you inside the company to discover what makes it so different … and successful. Order Now Only $14.95

	Influential Selling by Ken Carnes Learn to answer the questions that follow almost all sales meetings in the world. This book is designed to stimulate new ways of thinking about your selling efforts and positioning them to align with your client. Order Now Only $14.95

	Orchestrating Attitude by Lee J. Colan This book translates the incomprehensible into the actionable. It cuts through the clutter to deliver inspiration and application so you can orchestrate your attitude...and your success. Order Now Your Price $9.95

	Sticking to It: The Art of Adherence by Lee J. Colan Win or Lose? You Choose. The game is won by those who EXECUTE their strategies. Sticking To It: The Art of Adherence reveals the secrets to success for high-achieving individuals and teams. Read it and win! Order Now Only $9.95

	Listen Up, Customer Service by David Cottrell, Mark Layton Looking for ways to gain and maintain loyal customers? This book was written for you! Listen Up, Customer Service is a step-by-step guide to improving customer relations while, at the same time, increasing employee satisfaction. Order Now Only $9.95

	Listen Up, Leader! by David Cottrell Leadership is key to your business success. And who better to identify what makes a good leader than the people being led? That's what this handbook is all about! Order Now Just $9.95

	7 Moments… That Define Excellent Leaders by Lee J. Colan The difference between average and excellent can be found in moments... literally. Seize the moment to read and apply, and you will be one step closer to leadership excellence! Order Now Just $14.95