Best Practices in Outsourcing
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How do you make the most of your outsourcing project? Is it enough just to close the deal, sign the check and the reports and pray that this will work?
Outsourcing is one giant step for any company, big or small, so it is best if you keep in mind the things that can make this decision one that will definitely pay off.
As a business owner, or the “client” of an outsourcing company, it is best if, during the first few months, you keep a close eye on the way they run your outsourcing team.
Philippine outsourcing companies will often give you status updates as frequently as your company requires. The general rule is, if you like the outsourcing company that you are working with, stick with them. A top-performing company is truly worth its weight in gold.
Rather than switching to different companies and trying them out for size, stick with a company that works for you, expand your existing contract and request for additional things that you feel will improve the productivity of the team. Switching companies, unless really necessary, is not as easy as, say, changing the color of the lobby walls.
A bad wall color is something that you can live with, and it won’t charge. A switch to an outsourcing company that isn’t working can mean that your business will suffer for the duration of the contract, and it charges every month.
Finally, one of the best practice as an outsourcing client is planning site visits and makeover meetings. There is nothing better than to actually see what’s going on on the floor with your own eyes.
Try to see for yourself what needs to be done and bring them up in your makeover meetings. You may just be able to squeeze one trip every six months, but it will definitely be worth it.
Alex is a member of a business process outsourcing company, Infinit-O, that has global presence in the US, UK, and the Philippines. He is in-charge of the internet marketing campaign of the organization.
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