IMPROVING SALES in your CALL CENTER
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Are you interested in improving your center’s sales performance?
If so, we have an interesting article on Call Center Best Practices that was written by Aaron Detwiler. He writes on how your call center can improve their sales performance by using the “3 F” transition.
Aaron explains that over the years he has seen and tried many methods to improve sales performance, but it seems as though simple might just be better in this case. In this article, Aaron points out that agents can use the FEEL, FELT, FOUND transition on every call with success. What customer cannot relate to the “3F’s”?
You can find Aaron’s article on using the “3 F” transition to deliver the closing POWER of “Okay” on the Call Center Best Practices site.
IMPROVING SALES in your CALL CENTER
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