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Archive for August, 2009

Team Meetings – Healthy Communication & Productive Meetings

Have you ever sat in a business meeting where things were just off? Where one person dominated and talked for several hours straight?

Call Center News

Nights at the Roundtable – How to Brainstorm

There are those that say a business is only as good as the ideas that power it.

Coaching, Employee Motivation

Call Centers – Cutting Waste

It may be inbound or the outbound calls – but any Six Sigma initiative to improve the process can mean a lot of improvement in customer satisfaction levels.

Call Center, Call Center Agent, Call Center Employees, Call Center Management

Internet Training – E-Learning the Wave of the Future For Business Training?

The smart businessman realizes that it is poor business practice to eliminate training so they look to non-traditional methods to keep their employees at the top of their game.

Presentations, Training

Loyalty and Leadership – 8 Ways to Earn the Loyalty of Your Employees

Loyalty is defined as commitment or allegiance to a person, a group, or a cause.

Call Center News

The Five Ways to Fire Up Your Employees and Get Results to Soar

Bored, disinterested or unhappy employees make the wrong impression on customers.

Employee Motivation, Morale Building, Team Management