Motivate the Team by “Exposing” Them
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For our call center team leaders:
Self motivation is by far the most powerful and sustainable form of motivation. That said we don’t always have all doors open to us. As a manager of an effective team you can help keep individuals highly motivated by opening doors for them.
Give high performance team members exposure to your management team or an area of the company that they aspire to be promoted or move to in the future. Keep the following points in mind though to ensure all involved get the most out of the experience:
1. Determine your team members comfort level in presenting:
* Some will love to be on stage and simply need you to open the door – review in advance their role and guidelines on “airtime”.
* Some will love to be “in the room” but need multiple visits to feel comfortable presenting – bring the team member along and introduce them as a significant contributor and with you to hear feedback, give the credit and acknowledgment but don’t push for too much too fast.
2. Be respectful of the audience – gain their buy in, in advance to ensure you aren’t bringing a team member to a meeting that was planned to review confidential information.
3. Plan out your opportunities in advance but don’t “fill the slot” if the fit between the person, role and meeting is not the right match.
This form of recognition will both motivate individuals and demonstrate your commitment to the development of your team members. Also, explaining your activities to your own manager might get him/her thinking along the same lines and give you some well earned positive exposure.
Lynn
Team Enthusiast
Lynn is a partner in Conundrum Adventures. Conundrum Adventures delivers team building programs to corporate clients http://www.conundrumadventures.com
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