Why Companies Are Turning to the Philippines For Offshore Outsourcing
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Call Center Cafe brings you this article on call center outsourcing by Eli Loper
Undoubtedly, offshore outsourcing has become a catch phrase in today’s economy. Understandably so, since it means between a 20% to 40% savings for companies.
Add to that the fact that for any business, time is money; this can mean that your U.S.-based teams and your overseas team can coordinate to cover things like customer service and support 24-hours a day.
Those are not the only reasons the Philippines has surpassed all other countries as the number one offshore outsourcing choice in Asia, the country offers much much more!
English is the official language used for education, business, medicine and government. Filipinos easily adopt accents and taxonomy, easily grasping American idioms and usage. Offshore outsourcing companies have huge talent pool comprised of English speaking college graduates who are computer and Internet-savvy.
The country has a literacy rate of ninety-two point six percent (92.6%), with more than eighty-six IT universities and colleges nationwide.
Studies from Gartner Research have shown that the Philippines is the most Westernized of any Asian countries that provide offshore outsourcing. A former US colony the political and educational systems are modeled after those in the United States.
Beyond the socio political structure, Filipinos have a strong admiration for all things American, preferring to watch American movies and television, read western literature, and generally tap into popular culture. There is McDonalds and Starbucks at every busy intersection. Most Filipinos grew up watching I love Lucy and MacGyver.
Pass any karaoke joint and you’re bound to hear a local heartily singing American classics like Nat King Cole, Matt Monroe, with Frank Sinatra’s “My Way” as the undisputed king of karaoke songs.
The country formerly housed two decommissioned U.S. military installations, Clark Air Force Base and Subic Naval Port, resulting in the build up of a tremendous trans-pacific communication infrastructure with a significant amount of voice/data communication bandwidth.
Now, more than ever, your offshore outsourcing partner can be managed via videoconferencing links, Internet-based collaboration tools, and standardized business applications.
This is why the country was recognized as having one of the best telecommunication infrastructures in the whole of Asia, emerging as the top location for offshore outsourcing companies.
Recent studies by Kelly Services study in partnership with Singapore-based ACA Research, Inc. show that Filipinos are healthier, more loyal to their employers, and have better language skills than all other offshore outsourcing countries such as India. The same study also shows that Filipinos take less time to train, meaning foreign-based employers have to spend less for training.
The Philippines offers the best possible environment for offshore outsourcing. It has the knowledge, language, the infrastructure, the culture, and the capabilities needed in achieving your organization’s goals.
Eli Loper is the CEO of TrafficSupport Inc. Traffic Support is a business process outsourcing provider with offices located in both the United States and the Philippines. For more information about TrafficSupport, please visit http://trafficsupport.net
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