The Non-Psychic Disadvantage of a Customer Service Representative
Call Center Best Practices is your secret weapon! Take the 7-Day FREE Test Drive. Learn more about this Call Center Professional Membership.
Good Customer Service does take two people. One, knowing what service they want, and the CSR knowing what YOU want. Do not assume that a CSR knows what you’re there for or knows why you are calling.
Be prepared as you make a call, in fact, trouble shooting is so simple if its anything to do with electronics! Before you call, make sure the darn item is plugged in, for starters! You would be surprised how many people call tech support and Bingo! There is the problem! Now you are ready to make your call. If any additional information is needed, have it on hand and ready to give. You will find that you will, by being prepared, save a lot of grief.
The same applies to getting Customer Service in person. Know what you want at least. Bring your glasses in case you need to read ( this one kills me), state your problem or request and try to know and be open to understanding store policies and the like. Bring all pertinent equipment or information with you. Again, to be prepared will make a big difference in how you are perceived and how you perceive the CSR.
Finally, know that CSR’s come in all types of temperaments! If you want to fix something badly enough you will check your temper and try to make it a fast, non eventful experience!
