Keep the Keepers
November 11, 2008 · Print This Article
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How is your call center attrition? Here is an article by Don Blohowiak on employee turnover.
Some businesses churn through more than 100% or even 200% of their employee base every year. Others have almost no turnover.
What's the right turnover rate for your payroll?
Even in notoriously high turnover industries, some operators always manage to have a much lower attrition rate (and much better profits).
So again, what's the right turnover rate when it comes to your employees?
The answer is twofold: 0 percent and 100 percent.
You should lose zero percent of the people you want to keep. And you should happily release 100 percent of the people you'd rather lose.
Here's the short course on hitting those numbers.
To get rid of your clunkers, fire them sooner rather than later. You're miserable. They're miserable. Why prolong the agony?
To keep the good ones, pay competitively, but more importantly, be a boss who's hard to leave.
Lead Well® helps organizations to improve measurable results by developing their current and future leaders. For more information, please contact us. By phone, toll-free in the USA: 1-888-LeadWell (532-3935), or 1-609-716-9490. By email, Info@LeadWell.com.
Don Blohowiak, a management consultant and popular conference speaker, is the author of several business books. The executive director of the Lead Well® Institute in Princeton, NJ, he may be reached at http://www.LeadWell.com/.
Yes, Don, employees leave their boss not their company.
Few organizations recognize the degree to which managers are the vessels of a company's culture, and even fewer work diligently, through training and coaching programs, to ensure that their vessels hold the knowledge and skills that motivate employees to perform, feel satisfied and love their jobs.