Call Center Audit In Manila

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Aren’t call center audits fun?

I’m not sure what is worse… Conducting the audit or being audited?  I’ve been on both side of the fence.  I’ve been a cll center outsourcer and now I’m the client. 

So to make a long story short, me and four others are getting ready to jump on a plan in about 8 hours to Manila.  The flight should take about 24 hours.  Can you say fun!!!

The good news is that we get to fly in business class.  That makes all the difference.  In fact, it makes the trip so much more pleasurable and subsequently, once we land we are refreshed.  That’s important because we have limited time to get a lot done.  So our goal is to make sure our vendor is handling our customers properly.

One of the key aspects of our audit is how well the management team motivates and supports the customer service agents. 

The more effective the call center management team is at this, the better the center will perform.  This has a direct effect on call center quality.  One of the major things we are going to roll out is our call center games and SMART goals processes.

So while we’ve were preparing for this audit, I realized that I haven’t brought attention to this proven call center motivation system to you.   This is something  that may  make you  amore productive leader.

I set up a special link for CallCenterCafe.com readers.  Check it out quickly, because I don’t know when we are going to take it down.

Call Center Performance The Easy Way! Click Here and Find Out How!

I’ll get you a new post when I land and give you an update.  It should be ineresting and it should be fun.  Have a great day!