Choosing The Right Outsourcing Service Provider Checklist

By Yuan Yudistira

By the time you decide to outsource, the first step you do is choosing the right outsourcing provider. There is hundreds of outsourcing provider around the globe. But the number decrease if you search for a very specific keyword that match your industry.

Choosing the right outsourcing service provider is not easy. If you fail to get the best one, it may hurt your business - no kidding!

So here I compile a check list that you can use as a reference to see if the outsourcing provider is the right one for your business.

But before you go any further, I want to remind you that The Most Popular Outsourcing Provider out there may not be the best or the right one for you. You have to consider many aspects.

Ok, here we go with the check list:

1.Communication. Can you easily communicate with the service provider?

Communication is very important aspect. The many communication media they have the better. Can you contact them by phone, email, chatting and web based application? Do they speak your language? Do you understand their message? And do they understand yours? How responsive they are to your inquiry?

2.Quality. Do they offer a quality assurance?

You want to get the best for your money, right? So you have to make sure that the outsourcing service provider the quality you need. If they do have the expertise, then it is easy for them to offer a Quality assurance. And then you can be sure that you get the best for your money

3.Reference. Check for their reference!

References can be bad reference or good reference. You have to check and find out if their customer is happy with their service or not. And if you found an unhappy customer, find out why? You have to be aware that unhappy customer does not mean they are bad. It may be because of other things that both parties have a responsibility for.

4.Cost or price.

You are right! It is all about money. You have to make sure that the price of their service is making sense. You would not hire outsourcing company if they are offering 100$ for making software like Microsoft word, would you? Beware of company who offer a very low price. It may have a relation to quality. But please, do not misunderstand me. Not all high price service delivers high quality. Compare the price; make a matrix table if you have to! Payment terms, is also one thing you should not forget to consider.