Archive for June, 2008
Presentation Tips – 7 Dwarfs to Make You More Effective in Your Presentation
Call Center Best Practices is your secret weapon! Take the 7-Day FREE Test Drive. Learn more about this Call Center Professional Membership.By Sri Hari
Thousands web pages dedicated to giving all kinds of tips and why should you choose to read this one? After all, I am beyond claiming that these are the missing links [...]
Public Speaking – Apply Adult Learning Principles for More Effective Training
By Lisa Braithwaite
Did you know that adults have special needs as learners?
When we were kids, we went to school, and we sat through class every day, and our teachers taught everyone pretty much the same way. It didn’t really matter if you were a visual learner, an auditory learner, or a kinesthetic learner. The [...]
Before You Decide To Outsource
By Sukant Senapaty
The topic of outsourcing has become a hot election debate in the US with the race for presidential election picking up. Never before was Outsourcing so widely debated as is being done today. And interestingly enough everybody has his own perspective, his own judgment. But for the management of corporations and owners of [...]
Finding Mentor Relationships That Work
By Candis Best
Mentors can serve multiple roles. They can provide a knowledgeable sounding board for your ideas. Senior level executives within your own organization often have a high level view of the direction that the organization is taking and can help you avoid missteps. Beyond that, they’ve usually been at it longer than you have. [...]
Improving Contact Center Performance With Enabling Technologies
By Frederick Reiman
Increase revenues and develop your agents with proven "best practices"
With a 10-year history of implementing technology solutions in hundreds of call centers, we have identified four (4) best practice initiatives that leverage technology to maximize revenue, agent performance and contact center efficiency. We anticipate you will find a suggestion in this article that [...]
Take Your Loss During an Outsourcing Project
By Hans Bool
When two parties decide to cancel their agreement, both will be affected by this decision. In an outsourcing project, it is under most circumstances the sponsor who will decide to break the contract. This is always a difficult decision. Breaking the contract too early could mean a lack of commitment, but waiting [...]
