Have you been to the Call Center Café Forums lately?

May 25, 2008 · Print This Article

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Call Center Café has all new forums and we would love to have you come visit and get the party started!

You will be asked to register if you choose to post. However, if you decide that you just want to browse the Forums then you will not need to log in.

Once you register, our team at call center cafe` will have to manually approve you. This normally is complete rather quickly. In the meantime we welcome you to browse the Call Center topics available. We think we hit all the Call Center bases but if you feel we need another category; send the staff a message through the "Contact Us" form and we will evaluate your request. It is your forum so let's work together to make it the best Call Center forum on the web!

Your Daily Fix

CallCenterCafe.com News

Updates as they relate to CallCenterCafe.com resources, tools and functionality.

To Go Orders

The place to go with a quick question that needs a fast answer from our members and/or Call Center Cafe Team. Drive By Often For a Refill!

Daily Grind

Focus on wha't happening in the call center world today. The real grind on what's happening in our industry

People

HR and Recruiting

Join this forum to discuss the triumphs and challenges in call center HR and Recruiting. A great place to share what works for you and your center.

Job Board

Join our Job Hunting Coffee Clache and discuss current call center job openings, hiring trends and company profiles.

Leadership Development

A forum dedicated to the struggle of developing our newest call center leaders. As your employee's "Work their way up the ladder", what advice have you found useful? What practice would you avoid at all costs in the future?

Employee Motivation

Most call center managers would agree that motivating employees is key to a successful operation. How do you keep employees motivated and morale high day after day? Let's meet here to share what works and howl about what doesn't.

Processes

Quality and Training

This forum focuses on Call Center training and quality management. Come for advice and best practices and stay for the fellowship.

Workforce Administration

The place for the numbers people to meet and share stories, tips, and humor all based around forecasting, scheduling, etc

Call Center Operations

Information, best practices and ideas to help run your call center more efficiently and with better overall performance achievement.

Technology Square

Technology

Outsourcing

Offshore

Case Studies, Horror Stories, Success Stories and business model discussion.

OnShore

Outsourcing but domestically? How is it working? Do you work as a vendor?

Home Agents

What are you thoughts on the home agent model? Let's discuss them.

Here are our most often asked Questions, if you have any additional questions please use the Help screens in the forum.

How do I edit or delete a post? Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own digression. Please note that normal users cannot delete a post once someone has replied.

How do I add a signature to my post? To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Add signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.

How can I report posts to a moderator? If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.

Formatting and Topic Types

What are Smilies? Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. denotes happy, while denotes sad. The full list of emoticons can be seen in the posting form.

Can I post images? Yes, images can be shown in your posts.

What are global announcements? Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel.

What are sticky Topics? Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.

What are locked Topics? Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.

What are topic icons? Topic icons are author chosen images associated with posts to indicate their content.

User Levels and Groups

What are Moderators? Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off- topic or posting abusive or offensive material.

Private Messaging

I cannot send private messages! There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.

I keep getting unwanted private messages! You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.

I have received a spamming or abusive e-mail from someone on this board! We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.

Friends and Foes

What are my Friends and Foes lists? You can use these lists to organize other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.

How can I add / remove users to my Friends or Foes list? You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.

Searching the Forums

How can I search a forum or forums? Enter a search term in the search box located on the index, forum or ic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum.

Why does my search return no results? Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.

Why does my search return a blank page!? Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.

How do I search for members? Visit to the “Members” page and click the “Find a member” link.

How can I find my own posts and topics? Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page.