How to tell if HR hired the wrong person
May 10, 2008 · Print This Article
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By Gail Yahner with special thanks to Sherry Beasley
It's Monday and your new class is set to arrive and begin day 1 of training.
You have high hopes for this class as the new hiring recruiter; the one with the innovative hiring practices has personally hired this class of 22 agents. Your assistant trainer is pacing the class room floor in anticipation. At ten minutes to 8- they start walking through the door, all fresh faced and ready. You smile and welcome each of them as your heart drops to your stomach as you start calculating your attrition rate for the class.
Oh No! To hit your goal of 10%, you'll need to retain 20 of these smiling shiny faces! You might be in trouble…
How to tell if HR hired the wrong person:
During introductions, the individual tells the class "I was fired from my last job because of cursing at a customer" or "I lost my last job for a no call no show" or" I could not call in because I was in jail". You know they might have hired the wrong person.
When training over system "hot keys", the new hire began checking his own pockets- you know they might have hired the wrong person.
You know the wrong person was hired when they type with one finger, closes the entire screen when asked to minimize or( the biggie) they have no idea what a mouse is.
Another way of telling that the wrong person was hired is if they have no clue what words such as appropriate, courtesy, or empathy mean.
When excuses flow like hot lava erupting from a volcano, you know, of course that you have hired the wrong person.
Finally, when after two days in training their name appears in the paper as a fugitive from justice. You know with out a doubt that you have hired the wrong person.
Oh well, there is always next class.
Gail is a contributing writer for Call Center Cafe, the Community for Call Center Professionals. As the self professed Call Center Quality Queen, Gail shares her experiences in Quality and Training with readers. If you are would like to read more of Gail's articles please visit: http://www.callcentercafe.com While you are on the site, sign up for the free e newsletter: The Call Center Café Newsletter at http://www.callcentercafe.com/call-center-newsletter/
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