What's New This Week on Call Center Cafe` May 9th, 2008
May 9, 2008 · Print This Article
Take the 15 Day Trial Today. Learn more about this Call Center VIP membership site now.
With so many new articles and features, it might be hard to keep up with all the great articles on Call Center Cafe. We thought we would make it a little easier on you.
Enjoy!
The Call Center Cafe` Staff
Hands Off Management - Frying Pan, Fire or Neither?
In this posting we are reminded that being a manager doesn't mean we have to be the one to fix everything. We can and should take the 4S Method of managing- Show, Supervise, Stand Back and Succeed
How tempting is it to fix things? You know, you are passing by one of your teams cubicles and they are doing something you know all about. So you give a hand…
Push that Agent from the Nest!
In today's posting by Gail Yahner, you will find 7 ways to tell if you have left a newbie in the nesting area just a bit to long. We hope you enjoy this slightly humorous look at
Fed Up? Lighten Up! – This is a light hearted reminder that the average person spends eight hours each day at work and we should lighten up and do what we can to enjoy our time while on the job. If that means a little less grumbling and a little more fun, then so be it! Enjoy!
How to Help a Boss Who Holds Bad Meetings – do you have a boss that holds meetings that don't seem to have a purpose, have no real direction, or are a complete waste of time? If so, then this article by Steve Kaye might just be your ticket to helping your boss …and you! Steve gives 10 suggestions that might just get your bosses meetings on track.
Ten Top Ways for Managers to Motivate Their People We hope you'll find this post by Martin Haworth to be both entertaining and enlightening. Martin gives us 10 down to earth suggestions for motivating your teams. His advice to "Get Out of Their Way" when delegating brought back a few memories. Let us know what you think of Martin's suggestions via the comment section below the post or through our "Contact Us" form
Delighting Customers – In this posting from the team at Coaching Businesses to Success, you'll find ways to delight your customer. They are your lifeblood. And through Delighting Customers frequently and often, you will drive success to your business or organization.
The key to understand here is that Delighting Customers is just that - it is more than satisfying, it is delighting them. Making their journey to you memorable. So, sorry, OK is not enough from now on - ever.
Comments
Got something to say?