Call Center Jobs In The Philippines: How To Land One
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The last few years have seen a steady increase in the number of available call center jobs in the
With its attractive pay (most companies offer at least 15,000 pesos or $300 a month) and generous benefits, answering telephones and talking to irate callers located halfway around the world have become not only one of the most plentiful but also most attractive and sought-after jobs in the
So what does it take to launch a successful Philippine call center career ? What skills do you need to land a lucrative job in one of the country’s many contact centers? What exactly do you need to do to be able to proudly wear the prerequisite headset?
First and foremost, you have to have a good grasp of the English language. It would help if you have an American accent, but this is not really a requirement as most call centers actually have their new-hires undergo training where they are taught about the American culture, expressions and accent. What they are more concerned about is your pronunciation and if you can speak clearly.
So when you are being interviewed for a call center job, make sure to pronounce your words clearly, avoid “ums” and other similar expressions and try to formulate your answer in your mind (quickly though) before you go blurting out an answer.
Second, you must display a great deal of patience. As mentioned earlier, you will be handling a lot of angry, unreasonable and simply outrageous clients. Being in the customer service industry, you must always show restraint and a great deal of patience with your callers.
If you want to be a call center agent, you also have to have great communication skills, and by this I don’t just mean talking with an American twang. You have to be able to clearly construct and express what you want to say so that the caller you are speaking to may be able to fully understand your meaning. In the call center industry, miscommunication is a mortal sin.
A basic working knowledge of how to use computers is also required of those who wish to work in contact centers. A computer is one of the tools you will be using most in your job, so call centers require applicants to at least know how to run one.
You have to be smart too, or at least, a quick and rational thinker. While some may think that call center agents are nothing more than glamorized telephone operators, there is actually more to the job than mindlessly answering phone calls.
Not only do you have to pacify angry and sometimes, unreasonable, callers, you have to be able to digest and analyze what they are saying and give reasonable answers to their questions. What do you do for example, if a client asks you why his new computer is not working?
How do you convince a caller on the brink of canceling an account to change her mind and give your products or services another try? Think being a call center agent is all about having a pleasant voice and accent? Think again.
Most of all, you have to exhibit a willingness to work hard. One of the reasons why call centers pay their employees more is they demand more from their employees. You have to work while the rest of the country slumbers; you have to report to the office during holidays; you have to give up your “night life” because, well, you’ll be working at night.
Ready to try your luck with a call center job?
About the Author
Maraya Mullen is a copywriter affiliated with ePacific Global Contact Center (http://www.epacificglobal.com/careers.html). A pioneer in the outsourcing industry, the company offers more than a thousand call center jobs in the Philippines.
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Great Networking Tip - Don’t Insult The Alligator
"If you build a network, you will have a bridge to wherever you want to go."
Those words are from Harvey Mackay, marketing guru and business person extraordinaire, and probably one of the world’s foremost authorities on networking.
You know, I spend a LOT of time at networking events. That’s because I know that to achieve success, professionally as well as personally, you need to have a network. And you have to be a bridge-builder, not a fence-builder-and certainly NOT a bridge-burner, like Ted in the following true story that was told to me recently.
While attending a big company event, my friend Marcie was approached by Ted, who made a noticeable attempt at engaging her in conversation. He was a sales rep who had been trying very hard over the last five years to get more business from the company hosting the event.
He said he was very happy he’d been given the opportunity to attend this private party to mark the transfer of power from the owner to one of his kids. Marcie was a bit nervous and was nursing a bad cold, so she was not in a mood to talk much.
After about 15 minutes of getting the ‘cold shoulder’, the frustrated Ted smiled and excused himself with the words, "It was a pleasure meeting you." And as he was walking away, he muttered, "Yeah, about as much f… fun as a trip to the f… dentist …" loudly enough for Marcie to overhear.
A short while later later, the CEO walked on stage and invited his daughter, Marcie, to join him so he could proceed with the ceremony.
As you may have guessed, Ted never got another penny of business from the new boss-lady, thanks to his rude and very costly smart aleck remark!
There’s an African proverb that says "Do not insult the alligator until you’ve crossed the river." That’s a good recommendation. I have an even better one: Don’t EVER insult the alligator because you never know when you might have to cross the river again.
It never ceases to amaze me that people-especially business people-fail to realize that it’s a small world we live in, that we’re all connected by six degrees of separation (now they say it’s been reduced to four…) and that as a rule, you should avoid being a rude schmuck to anyone, even if they deserve it, because you really never know when that person might turn out to be the new boss-lady, or the guy who stands between you and that $100,000 loan you desperately need to keep your company afloat.
It all comes down to choice. And the truth is you always have the choice-ALWAYS! You can choose your reaction and decide which attitude to adopt when something unexpected and undesirable happens in your life; for example, when somebody ruffles your feathers.
When this person ignores you at the next function, or this guy does not return your phone calls or this lady omits to acknowledge the small gift you sent her, what will you do? Tell them to go suck an egg, take it personally and let it gnaw at your self-confidence, or let it roll off your back like water on the back of a duck?
What attitude will you adopt: that of a fence-builder, a bridge-burner, or a bridge-builder? The choice is yours!
"Your level of income and/or success will never exceed your level of personal development" a guru once wrote. If you want to become a better, wealthier salesperson, you first ought to become a better, wiser person. You’ll find many more helpful personal (and professional) development articles on this website: http://www.the-best-help-for-home-business-success.com
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