Call Center Leadership Skills
April 20, 2008 · Print This Article
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Are you a frontline leader in your call center?
Effective call center leadership makes all the difference in determining failure or success. I posted a video covering key skills needed by call center leaders. You'll find it very enlightening.
To watch the video click here to get to: Call Center Performance of the Frontline Leader
Here's a copy of the mind map I included in the video.
















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