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I put together a mind-map of call center issues and some possible solution used by top call center. More important you can get two free samples of employee motivated games designed to improve performance and employee morale at: CallCenterGames.com
I would really like it if you could leave a comment letting me know if you think I am on target, what’s missing and what information you would like to receive. This is the first video in a series of call center performance videos. In future videos I will discuss in detail the solutions mentioned in the video.
If you want notification of new video added to the series, please visit: CallCenterGames.com
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