Call Center News 3-10-08

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Consolidated call center highlights AFSO 21 success story
A single, consolidated National Capital Region information technology call center, or help desk, opened on Bolling Air Force Base Feb. 29 to help NCR-assigned customers with IT concerns and issues.

Ameritas Group Call Center Certified as World-Class by BenchmarkPortal
Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI Company, recently earned the distinguished Center of Excellence call center certification from BenchmarkPortal, the largest call center benchmarking database program in the world developed by Purdue University's Center for Customer-Driven Quality.

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