Call Center Cafe Membership Tools
March 8, 2008 · Print This Article
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If you're thinking about joining Call Center Cafe', you're probably wondering what information and tools you'll have access to?
Although Call Center Cafe's free version offers great articles, ideas and best practices, the paid membership ($9.95 per month) offers so much more. That is why we've dedicated this page to completely walking you through the call center tools that you'll have at your finger tips.
Below you'll find detail regarding what is currently offered but I want to make sure I stress this point. We are always adding new topics, tools and functionality that will improve your value as a member.
We believe in over-delivering and we are committed to providing you exactly what you want. That is why we feel your feedback is so important to our best in class solutions.
Benefits, Resources and Tools…
First is a list of areas within the members are then we will specifically highlight some special tools.
Conversation Corner - This is our advance forums board. You will have access to other call center professionals to share ideas, get answers and to find solutions. Soon to come - New Chat area.
Weekly Grid: This is our advance Call Center VIP Newsletter that includes all the hot call center topics and updates about our industry, to include industry news.
The Manager's Booth: Leadership and Management Material; Performance Management.
The "Sup" Bar: What Every Supervisor Should Know; Team Building Topics and Tools.
The Trainers Lounge: Tips for Trainers; Adult Learning Material.
Human Resource Hideaway: Recruiting; New Hire Orientation
The Resource Library: Resources from Throughout the cafe; recommended Links
Refills: Humor; Quotes
Here is an Idea of what we can share with you to Improve Your Call Center…
Here is an example from the manager's Booth…
Take a look at just a few of the topics we feature on CallCenterCafe.com. Below you will find snip-its from several of our specialty pages and an excerpt from Leadership is a Contact Sport. We hope you enjoy this material and consider joining us in the Cafe.
Team and Individual Competition Ideas
We have found that creating healthy competition between individuals and teams creates a positive buzz to achieve top performance. When done well this type of competition encourages team members to show their creativity to meet goals and pride in their own performance. Here is an ideas for team and individual competitions.
Coaching for Improved Performance
There are times when supervisors must address problems in performance. Many managers do this in a threatening way that may cause resentment, which results in no change or in a half hearted change; or they may avoid confronting a poor performer only to find that the poor performance escalates.
From The "Supe" Bar Page
Review Writing Tips:
Are performance reviews something you dread or even avoid?
You may be avoiding using a valuable management tool.
A well-written performance review can increase productivity and reduce performance issues. By writing a delivering performance reviews, you have the opportunity to uncover resolutions to performance issues. You may develop a new understanding of your employee's perspective on the tasks at hand. You will create a relationship with your employee and communicate goals that will enhance their work.
Some managers may see writing performance reviews as one of the most difficult pieces of their job. In reality offering formal feedback by writing reviews does not have to be the chore some managers view it as.
Providing both positive and constructive feedback will validate the employee's service over the review period and create an opportunity to develop the areas that may need improvement. Simply stated review writing and delivery is an important tool for both manager and employee.
Review writing does not need to be time consuming. Having a path to follow can make it a simple clear process.
Here are some steps to follow to prepare a review. Continued in members area
Leadership: The missing Ingredient in Most Call Centers! …Or at least the toughest competency to develop.
In John C Maxwell's book titled, The Right To Lead, he defines the kind of leader others want to follow.
"The key to becoming an effective leader in not to focus on making other people follow, but on making yourself the kind of person they want to follow."
Doing this is the hard part!
How do you gauge your skill as a leader? I believe there are several ways but one great way to tell this is how your team approaches new ideas. Let me explain….
Ok, assume you present a new idea to your team and then you allow them to discuss the idea, add to it, modify it and adapt it to their work environment. I would be willing to bet that if you asked them a month from now whose idea it was, each one would say it was theirs! That is true Leadership and an excellent example of management call center style!
Become a member today for $9.95 per month. 100% satisfaction guaranteed. If for any reason, you are not completely satisfied, get a refund.
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