Call Center Reps Routinely Hang Up On Customers
August 27, 2007 · Print This Article
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Call Center Challenges…
As organizations try to become more efficient, I bet this issue comes up a lot.
Nationwide Mutual Insurance Company Fires Call Center Reps For Routinely Hanging Up On Customers bigcallcenter.jpgNationwide Mutual Insurance fired five Iowa call center workers for regularly hanging up on customers in an attempt to boost their stats, but one of them contends that the practice is widespread and they were only fired so Nationwide could deny their upcoming paid and unpaid leave, reports the Des Moines Register. "I didn't think about the fact that it could be someone that was needing help right
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